Guest Experience Concierge

Sheraton Hotels & Resorts; Medina; On-site; SAR 67,000 - 100,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is looking for a Non-Management Front Desk/Guest Services professional to respond to guest requests for special arrangements, reservations, or transportation, and to assist with guest needs throughout their stay.

You will gather information about local attractions, communicate with other departments to resolve issues, and uphold brand standards, confidentiality, and professional appearance as part of a team dedicated to exceptional hospitality.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Respond to guest requests for special arrangements or services.
• Identify providers for transportation, reservations, or dry cleaning.
• Assist guests with needs and follow up to ensure satisfaction.
• Inform guests about local amenities and events.
• Communicate with other departments to resolve guest issues.

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is looking for a Non-Management Front Desk/Guest Services professional to respond to guest requests for special arrangements, reservations, or transportation, and to assist with guest needs throughout their stay.

You will gather information about local attractions, communicate with other departments to resolve issues, and uphold brand standards, confidentiality, and professional appearance as part of a team dedicated to exceptional hospitality.