Guest Experience Specialist — Create Memorable Stays

Sheraton Hotels & Resorts; Medina; On-site; SAR 60,000 - 80,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Guest Experience Expert to ensure memorable stays for guests from check-in to checkout. You will handle a range of services, guide guests through their stay, process operational needs, address requests, and share local highlights to enrich experiences.

The role emphasizes safety, confidentiality, professionalism, and adherence to company policies. This is a full-time, on-site position with a focus on guest satisfaction and teamwork.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Deliver a range of services that guide guests through their stay.
• Process operational needs, address guest requests, and complete reports.
• Share highlights of the local area to enrich guest experiences.

Education

High school diploma or G.E.D. equivalent

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Guest Experience Expert to ensure memorable stays for guests from check-in to checkout. You will handle a range of services, guide guests through their stay, process operational needs, address requests, and share local highlights to enrich experiences.

The role emphasizes safety, confidentiality, professionalism, and adherence to company policies. This is a full-time, on-site position with a focus on guest satisfaction and teamwork.