Digital & CX Business Relationship Manager

Tawantech; Medina; On-site; SAR 180,000 - 300,000; Full time

Job summary

Tawantech is seeking a seasoned Digital CX/PM lead in Medina to drive end-to-end business cases, align IT delivery with business value, and oversee initiative lifecycles from intake to approval. The role requires strong stakeholder management, bilingual English/Arabic communication, and solid experience in digital banking CX concepts.

The candidate should have a Bachelor's in a related field (MBA a plus) and PMP or equivalent certification.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus.
• Strong understanding of digital banking channels and customer experience design principles
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business, UX/product, and technical teams
• Strong written and verbal communication in English and Arabic
• Familiarity with SAMA regulatory requirements relevant to digital channels and CX

Responsibilities

• Partner with Digital and CX business unit heads to identify shape and prioritize initiatives
• Build end-to-end business cases rationale expected benefits cost estimates delivery feasibility
• Translate Digital CX business requirements into scope that IT Delivery can plan and estimate and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval tracking progress against plan
• Coordinate with vendors and internal IT teams on digital platform and UX solution options
• Prepare initiative documentation and status updates for Management
• Identify and escape risks issues and dependencies proactively
• Keep Digital and CX initiatives aligned with the bank s strategy program

Skills

Stakeholder management

Bilingual English & Arabic

Business case development

Cross-functional collaboration

Digital CX / digital banking knowledge

Education

Bachelor's degree in Business Administration, Information Systems, Design, or related field

MBA

PMP or equivalent certification

Job description

• Partner with Digital and CX business unit heads to identify shape and prioritize initiatives
• Build end-to-end business cases rationale expected benefits cost estimates delivery feasibility
• Translate Digital CX business requirements into scope that IT Delivery can plan and estimate and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval tracking progress against plan
• Coordinate with vendors and internal IT teams on digital platform and UX solution options
• Prepare initiative documentation and status updates for Management
• Identify and escape risks issues and dependencies proactively
• Keep Digital and CX initiatives aligned with the bank s strategy program
• Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus
• Strong understanding of digital banking channels and customer experience design principles
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business, UX/product, and technical teams
• Strong written and verbal communication in English and Arabic
• Familiarity with SAMA regulatory requirements relevant to digital channels and CX