Retail Business Relationship Manager

Tawantech; Medina; On-site; SAR 240,000 - 360,000; Full time

Job summary

Tawantech is seeking a capable Business/IT Project Manager to align business and IT delivery for Retail banking initiatives. You will shape initiatives with product channel and customer journey owners and ensure feasibility with IT Delivery while tracking progress to delivery.

The role requires building robust business cases, validating expected benefits and costs, and translating requirements into actionable IT scope.

Qualifications

• Experience building business cases bridging business value and IT delivery.
• Strong understanding of retail banking products, channels, and customer journeys.
• Proficiency in English and Arabic communication.
• Familiarity with SAMA regulatory requirements relevant to retail banking.

Responsibilities

• Partner with Retail business unit heads to identify shape and prioritize initiatives.
• Build end-to-end business cases rationale expected benefits cost estimates delivery feasibility.
• Translate Retail business requirements into scope that IT Delivery can plan and estimate and translate delivery constraints back into business trade-offs.
• Own the initiative lifecycle from intake through business case approval tracking progress against plan And creating detailed plans.
• Coordinate with vendors and internal IT teams on solution options and feasibility.
• Prepare initiative documentation and status updates for Management.
• Identify and escalation risks issues and dependencies proactively.
• Keep Retail initiatives aligned with the bank s strategy program.

Skills

Retail banking knowledge

Business case development

IT delivery coordination

Stakeholder management

English & Arabic communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Information Systems

MBA

Tools

Project management tools

Documentation tools

Job description

Owns business-IT alignment for Retail banking initiatives building the business case for each initiative from both a business and an IT delivery lens Works with Retail product channel and customer journey owners to shape initiatives and with IT Delivery to ensure they are feasible to build and tracks initiatives through to delivery

Key Responsibilities

• Partner with Retail business unit heads to identify shape and prioritize initiatives
• Build end-to-end business cases rationale expected benefits cost estimates delivery feasibility
• Translate Retail business requirements into scope that IT Delivery can plan and estimate and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval tracking progress against plan And creating detailed plans
• Coordinate with vendors and internal IT teams on solution options and feasibility
• Prepare initiative documentation and status updates for Management
• Identify and escalation risks issues and dependencies proactively
• Keep Retail initiatives aligned with the bank s strategy program

Bachelor's degree in Business Administration, Finance, Information Systems, or related field; MBA a plus

Qualifications

• Strong understanding of retail banking products, channels, and customer journeys
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business executives and technical teams
• Strong written and verbal communication in English and Arabic
• Proficiency in project framework creation and project tracking tools and methods.
• Familiarity with SAMA regulatory requirements relevant to retail banking is required.