Digital & CX Business Relationship Manager

Tawantech; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Tawantech in Riyadh seeks an experienced Senior Digital Banking/ CX Project Manager to own the initiative lifecycle from intake to approval. You will build business cases, translate business requirements into IT delivery scope, and align digital CX with the bank's strategy while coordinating with IT and UX teams.

Requirements include 5–8 years in project management or business analysis in digital banking or CX, a Bachelor's degree in a related field (MBA a plus), PMP or equivalent cert

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Design, or related field; MBA a plus
• Strong understanding of digital banking channels and customer experience design
• Proven experience building business cases bridging business value and IT delivery

Responsibilities

• Partner with Digital and CX heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, benefits, cost estimates, feasibility
• Translate requirements into IT delivery scope and translate delivery constraints back to business trade-offs
• Own the initiative lifecycle from intake through approval and tracking
• Coordinate with vendors and internal IT teams on platform and UX options
• Prepare initiative documentation and status updates for Management
• Identify and escape risks, issues, and dependencies proactively
• Keep initiatives aligned with the bank's strategy program

Skills

Business analysis

Project management

Stakeholder mgmt

Digital banking

CX design

English & Arabic

Education

Bachelor’s degree (Business Administration / Information Systems / Design)

MBA

Job description

Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery.

Key Responsibilities:

• Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
• Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval, tracking progress against plan
• Coordinate with vendors and internal IT teams on digital platform and UX solution options
• Prepare initiative documentation and status updates for Management
• Identify and escape risks, issues, and dependencies proactively.
• Keep Digital and CX initiatives aligned with the bank's strategy program
• Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus
• Strong understanding of digital banking channels and customer experience design principles
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business, UX/product, and technical teams
• Strong written and verbal communication in English and Arabic
• Familiarity with SAMA regulatory requirements relevant to digital channels and CX

Years of Experience: 5-8 years in project management, business analysis, or business relationship management in digital banking or CX