Digital & CX Business Relationship Manager Tawantech Business Analyst 10:36

AimGulf; Riyadh; On-site; SAR 230,000 - 350,000; Full time

Job summary

Integrated Solutions Tawantech in Riyadh seeks a Digital & CX Business Relationship Manager to align Digital banking and Customer Experience initiatives with IT delivery. You will build business cases bridging value to feasibility and coordinate with Digital, CX, UX and IT teams to shape and deliver initiatives.

The role requires 5–8 years in PM/BA/BRM in digital banking or CX, strong English/Arabic communication, and familiarity with SAMA regulations.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Design or related field; MBA preferred.
• 5–8 years in project management, business analysis, or business relationship management in digital banking or CX.
• PMP or equivalent certification preferred.

Responsibilities

• Partner with Digital and CX leaders to identify, shape, and prioritize initiatives.
• Build end-to-end business cases: rationale, benefits, costs, delivery feasibility.
• Translate requirements into IT-deliverable scope and trade-offs.
• Own lifecycle from intake to business case approval and progress tracking.
• Coordinate with vendors and IT teams on platform and UX options.
• Prepare initiative documentation and status updates for Management.
• Identify and mitigate risks, issues, and dependencies proactively.
• Align initiatives with the bank's strategy program.

Skills

Digital banking & CX understanding

Business case development

Stakeholder management

English & Arabic communication

SAMA regulatory familiarity

PMP or equivalent

Education

Bachelor's degree in Business Administration/Information Systems/Design

MBA preferred

Job description

Job Title:

Digital & CX Business Relationship Manager

Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery.

Key Responsibilities:

• Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
• Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval, tracking progress against plan
• Coordinate with vendors and internal IT teams on digital platform and UX solution options
• Prepare initiative documentation and status updates for Management
• Identify and escape risks, issues, and dependencies proactively.
• Keep Digital and CX initiatives aligned with the bank's strategy program

Experience Required:

• 5-8 years in project management, business analysis, or business relationship management in digital banking or CX

Education Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus

Skills Required:

• Strong understanding of digital banking channels and customer experience design principles
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business, UX/product, and technical teams
• Strong written and verbal communication in English and Arabic
• Familiarity with SAMA regulatory requirements relevant to digital channels and CX

Employment / Job Type:

Full Time

About the Company:

Integrated Solutions Tawantech is a Riyadh based technology company focused on financial services. It implements and supports core banking, digital transformation and enterprise systems for banks and financial institutions, working alongside global software partners. Its teams cover implementation, technical support, infrastructure, cybersecurity and managed services for clients across the Kingdom.

Company Industry:

Banking

Department / Functional Area:

Digital and Customer Experience

Closing Date:

Not mentioned (apply as soon as possible)