Digital & CX Strategy & Delivery Lead

AimGulf; Riyadh; On-site; SAR 230,000 - 350,000; Full time

Job summary

Integrated Solutions Tawantech in Riyadh seeks a Digital & CX Business Relationship Manager to align Digital banking and Customer Experience initiatives with IT delivery. You will build business cases bridging value to feasibility and coordinate with Digital, CX, UX and IT teams to shape and deliver initiatives.

The role requires 5–8 years in PM/BA/BRM in digital banking or CX, strong English/Arabic communication, and familiarity with SAMA regulations.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Design or related field; MBA preferred.
• 5–8 years in project management, business analysis, or business relationship management in digital banking or CX.
• PMP or equivalent certification preferred.

Responsibilities

• Partner with Digital and CX leaders to identify, shape, and prioritize initiatives.
• Build end-to-end business cases: rationale, benefits, costs, delivery feasibility.
• Translate requirements into IT-deliverable scope and trade-offs.
• Own lifecycle from intake to business case approval and progress tracking.
• Coordinate with vendors and IT teams on platform and UX options.
• Prepare initiative documentation and status updates for Management.
• Identify and mitigate risks, issues, and dependencies proactively.
• Align initiatives with the bank's strategy program.

Skills

Digital banking & CX understanding

Business case development

Stakeholder management

English & Arabic communication

SAMA regulatory familiarity

PMP or equivalent

Education

Bachelor's degree in Business Administration/Information Systems/Design

MBA preferred

Job description

Integrated Solutions Tawantech in Riyadh seeks a Digital & CX Business Relationship Manager to align Digital banking and Customer Experience initiatives with IT delivery. You will build business cases bridging value to feasibility and coordinate with Digital, CX, UX and IT teams to shape and deliver initiatives.

The role requires 5–8 years in PM/BA/BRM in digital banking or CX, strong English/Arabic communication, and familiarity with SAMA regulations.