Digital & CX Business Alignment Lead

Tawantech; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Tawantech in Riyadh seeks an experienced Senior Digital Banking/ CX Project Manager to own the initiative lifecycle from intake to approval. You will build business cases, translate business requirements into IT delivery scope, and align digital CX with the bank's strategy while coordinating with IT and UX teams.

Requirements include 5–8 years in project management or business analysis in digital banking or CX, a Bachelor's degree in a related field (MBA a plus), PMP or equivalent cert

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Design, or related field; MBA a plus
• Strong understanding of digital banking channels and customer experience design
• Proven experience building business cases bridging business value and IT delivery

Responsibilities

• Partner with Digital and CX heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, benefits, cost estimates, feasibility
• Translate requirements into IT delivery scope and translate delivery constraints back to business trade-offs
• Own the initiative lifecycle from intake through approval and tracking
• Coordinate with vendors and internal IT teams on platform and UX options
• Prepare initiative documentation and status updates for Management
• Identify and escape risks, issues, and dependencies proactively
• Keep initiatives aligned with the bank's strategy program

Skills

Business analysis

Project management

Stakeholder mgmt

Digital banking

CX design

English & Arabic

Education

Bachelor’s degree (Business Administration / Information Systems / Design)

MBA

Job description

Tawantech in Riyadh seeks an experienced Senior Digital Banking/ CX Project Manager to own the initiative lifecycle from intake to approval. You will build business cases, translate business requirements into IT delivery scope, and align digital CX with the bank's strategy while coordinating with IT and UX teams.

Requirements include 5–8 years in project management or business analysis in digital banking or CX, a Bachelor's degree in a related field (MBA a plus), PMP or equivalent cert