Retail Business Relationship Manager

Tawantech; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

Tawantech is seeking a skilled Senior Project Manager/Business Analyst to lead business-IT alignment for Retail banking initiatives. You will collaborate with Retail product, channel, and customer journey owners to shape initiatives and work with IT Delivery to ensure feasibility and delivery.

Candidates should have 5–8 years in retail banking project management or business analysis, strong stakeholder management, bilingual English/Arabic, PMP preferred, and familiarity with SAMA regulations.

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Systems, or related field; MBA a plus.
• 5-8 years in project management, business analysis, or business relationship management in retail banking.
• Strong stakeholder management across business executives and technical teams.
• Proficiency in English and Arabic communication.
• Familiarity with SAMA regulatory requirements relevant to retail banking.

Responsibilities

• Partner with Retail business unit heads to identify, shape, and prioritize initiatives.
• Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility.
• Translate Retail business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs.
• Own the initiative lifecycle from intake through business case approval, tracking progress against plan. And creating detailed plans.
• Coordinate with vendors and internal IT teams on solution options and feasibility.
• Prepare initiative documentation and status updates for Management.
• Identify and elevate risks, issues, and dependencies proactively.
• Keep Retail initiatives aligned with the bank's strategy program.

Skills

Stakeholder management

English & Arabic communication

Project management framework

Vendor coordination

Business-IT alignment

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Information Systems

MBA

Tools

Project tracking tools

Job description

Owns business-IT alignment for Retail banking initiatives, building the business case for each initiative from both a business and an IT delivery lens. Works with Retail product, channel, and customer journey owners to shape initiatives and with IT Delivery to ensure they are feasible to build, and tracks initiatives through to delivery.

Key Responsibilities:

• Partner with Retail business unit heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
• Translate Retail business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval, tracking progress against plan. And creating detailed plans.
• Coordinate with vendors and internal IT teams on solution options and feasibility
• Prepare initiative documentation and status updates for Management.
• Identify and elevate risks, issues, and dependencies proactively.
• Keep Retail initiatives aligned with the bank's strategy program
• Bachelor's degree in Business Administration, Finance, Information Systems, or related field; MBA a plus
• Strong understanding of retail banking products, channels, and customer journeys
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business executives and technical teams
• Strong written and verbal communication in English and Arabic
• Proficiency in project framework creation and project tracking tools and methods.
• Familiarity with SAMA regulatory requirements relevant to retail banking is required.

Years of Experience: 5-8 years in project management, business analysis, or business relationship management in retail banking.