Customs Clearance Agent

JD.com Inc.; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) is seeking a Customs Operations Specialist to manage import/export clearance for KSA shipments using Fasah and Bayan, and to coordinate regulatory approvals. You will work cross-functionally with Sales, Operations, Warehouse, Transportation, and Finance to ensure compliant and timely execution.

A 2+ year track record in KSA customs and a relevant degree are required; English fluency is essential.

Qualifications

• Diploma or Bachelor's degree in Logistics, International Trade, Supply Chain, Customs, Business Administration, or related field.
• At least 2 years of relevant experience in KSA customs, customs clearance, freight forwarding, express delivery, logistics, or 3PL operations.
• Solid knowledge of KSA customs clearance procedures, with hands-on experience using Fasah and Bayan.
• Good understanding of KSA/GCC HS Codes, customs declarations, duties/taxes, and regulatory requirements.
• Strong problem-solving, exception-handling, communication, and cross-functional coordination skills.
• Good data processing and Excel skills, with a strong awareness of process improvement.
• Fluent in English; Arabic communication skills are preferred.
• ZATCA/Fasah or SABER/SASO-related training or certification is preferred.

Responsibilities

• Manage customs operations and clearance processes for KSA import and export shipments, ensuring timely, accurate, and compliant declaration and release.
• Handle daily operations on customs platforms such as Fasah and Bayan, including declaration submission, shipment status tracking, duty/tax calculation, and release management.
• Review customs documents and information, including commercial invoices, packing lists, HS codes, declared value, and country of origin, to ensure accuracy and completeness.
• Coordinate and follow up on relevant regulatory approvals through SABER, SFDA, CITC, GACA, and other government platforms as required.
• Handle customs clearance issues, including customs inspections, missing documents, declaration discrepancies, shipment holds, and other exceptions, ensuring timely resolution and closure.
• Collaborate with Sales, Operations, Warehouse, Transportation, Finance, customers, and other stakeholders to resolve customs-related issues and support business operations.
• Monitor updates to KSA customs regulations and relevant government requirements, identify potential compliance risks, and ensure appropriate actions are taken.
• Track customs operational data and key performance indicators, and participate in process improvement initiatives to enhance clearance efficiency.
• Perform other customs operations-related duties assigned by management.

Skills

Problem-solving

Excel skills

Cross-functional coordination

English fluency

Education

Logistics degree / related

Tools

Fasah

Bayan

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Manage customs operations and clearance processes for KSA import and export shipments, ensuring timely, accurate, and compliant declaration and release.
• Handle daily operations on customs platforms such as Fasah and Bayan, including declaration submission, shipment status tracking, duty/tax calculation, and release management.
• Review customs documents and information, including commercial invoices, packing lists, HS codes, declared value, and country of origin, to ensure accuracy and completeness.
• Coordinate and follow up on relevant regulatory approvals through SABER, SFDA, CITC, GACA, and other government platforms as required.
• Handle customs clearance issues, including customs inspections, missing documents, declaration discrepancies, shipment holds, and other exceptions, ensuring timely resolution and closure.
• Collaborate with Sales, Operations, Warehouse, Transportation, Finance, customers, and other stakeholders to resolve customs-related issues and support business operations.
• Monitor updates to KSA customs regulations and relevant government requirements, identify potential compliance risks, and ensure appropriate actions are taken.
• Track customs operational data and key performance indicators, and participate in process improvement initiatives to enhance clearance efficiency.
• Perform other customs operations-related duties assigned by management.

Qualifications

• Diploma or Bachelor's degree in Logistics, International Trade, Supply Chain, Customs, Business Administration, or a related field.
• At least 2 years of relevant experience in KSA customs, customs clearance, freight forwarding, express delivery, logistics, or 3PL operations.
• Solid knowledge of KSA customs clearance procedures, with hands-on experience using Fasah and Bayan.
• Good understanding of KSA/GCC HS Codes, customs declarations, duties/taxes, and relevant regulatory requirements.
• Strong problem-solving, exception-handling, communication, and cross-functional coordination skills.
• Good data processing and Excel skills, with a strong awareness of process improvement.
• Fluent in English; Arabic communication skills are preferred.
• ZATCA/Fasah or SABER/SASO-related training or certification is preferred.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than 700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.