Delivery Operations Manager

Jingdong International Middle East FZE; Riyad Al Khabra; On-site; SAR 300,000 - 480,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, seeks a Delivery Network Planning Lead in Saudi Arabia to design and optimize the delivery network across key cities, stations, and routes. You will translate business volume into scalable station openings, create 0-to-1 launch plans, and work with Sales, Warehousing, Transportation, and Customs to deliver efficient operations.

Strong analytical, planning, and project management skills plus deep understanding of Saudi last-mile dynamics are essential for

Qualifications

• Experience in logistics, express delivery, e-commerce logistics, or last-mile delivery.
• Strong knowledge of the Saudi logistics and last-mile delivery market.

Responsibilities

• Lead delivery network planning and optimization across Saudi Arabia, including station planning, service coverage, routing, and capacity.
• Develop end-to-end network launch plans for new cities/regions based on volume, density, and geographic coverage.
• Support 0-to-1 launches, including site planning, capacity, manpower, vehicle allocation, and operational setup.
• Analyze key delivery KPIs (volume, efficiency, on-time delivery, cost per order) and identify optimization opportunities.
• Collaborate with Sales, Warehousing, Transportation, Customs, and other teams to implement delivery solutions for new businesses and regions.
• Continuously optimize network structure and resources in response to growth and changing demand.

Skills

Delivery operations

Network planning

Saudi market knowledge

Analytical skills

Project management

Cross-functional collaboration

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Lead delivery network planning and optimization in Saudi Arabia, including station planning, service coverage, route design, and capacity allocation.
• Develop end-to-end network launch plans for new cities and regions in Saudi Arabia based on business volume, order density, geographic coverage, and customer requirements.
• Support the launch of new delivery stations and regions from 0 to 1 , including site planning, capacity assessment, manpower planning, vehicle allocation, and operational setup.
• Analyze key delivery performance indicators such as delivery volume, delivery efficiency, on-time delivery rate, cost per order, and productivity, and identify opportunities for network optimization.
• Continuously optimize delivery network structure and resource allocation based on business growth and changes in order volume.
• Work closely with Sales, Warehousing, Transportation, Customs, and other teams to develop and implement delivery solutions for new businesses and new regions.
• Support the development of scalable and cost-effective delivery operations across Saudi Arabia.

Requirements

• Experience in logistics, express delivery, e-commerce logistics, or last-mile delivery, with solid experience in delivery operations or network planning.
• Strong knowledge of the Saudi logistics and last-mile delivery market, including different cities, regions, and delivery characteristics.
• Hands-on experience in network launch, station opening, or new-city delivery network setup in Saudi Arabia.
• Able to independently conduct network planning and capacity calculations based on order volume, geographic distribution, delivery time, cost, manpower, and vehicle requirements.
• Strong analytical, planning, and problem-solving skills, with the ability to use data to support operational decisions.
• Strong project management and cross-functional communication skills, with the ability to drive plans from design to implementation.
• Experience with major logistics, express delivery, or e-commerce companies in Saudi Arabia is preferred.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.