Customs Clearance Coordinator

JD.com Inc.; Dammam; On-site; SAR 89,000 - 134,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) in Saudi Arabia seeks a Customs Clearance Coordinator to coordinate import processes. You’ll manage documentation, liaise with brokers, and ensure compliance with Saudi regulations using Fasah, Bayan, and SABER.

Strong Arabic and English, and attention to detail are essential for timely shipments. Experience in customs clearance, record-keeping, and stakeholder coordination is required.

Qualifications

• High school certificate or above; diploma/degree in Logistics, International Trade, Supply Chain Management, Business Administration or related field is preferred.

Responsibilities

• Activities in Saudi Arabia, ensuring all required documents are accurate, complete, and submitted on time to facilitate timely shipment release.

Skills

Arabic language

English language

Communication

Coordination

Detail orientation

Education

High school certificate or higher

Diploma or degree in Logistics/International Trade/Supply Chain/Business Administration (preferred)

Tools

Fasah

Bayan

SABER

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Our Global Smart Supply Chain Network

Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Responsibilities and Duties

• Activities in Saudi Arabia, ensuring all required documents are accurate, complete, and submitted on time to facilitate timely shipment release.
• Documentation Review: Review and organize commercial invoices, packing lists, bills of lading, certificates of origin, and other compliance documents.
• Coordinate with licensed customs brokers to complete customs declarations.
• Customs Systems Management: Use Saudi customs and compliance platforms, including Fasah, Bayan, and SABER, to track declarations, approvals, duty and tax calculations, and shipment release status.
• Customs Compliance: Verify HS codes, customs valuation, country of origin, and applicable certification requirements to ensure compliance with ZATCA, SASO, and other relevant Saudi government regulations.
• Exception Handling: Follow up on customs inspections, shipment holds, declaration discrepancies, and missing documents.
• Coordinate with customers, suppliers, customs brokers, and internal teams to resolve issues promptly and minimize delays and demurrage costs.
• Government Approval Coordination: Coordinate import permits and regulatory approvals with relevant authorities, including SFDA, CITC, and GACA, according to shipment requirements.
• Record Keeping and Reconciliation: Maintain accurate customs records and supporting documents, and reconcile clearance charges, duties, taxes, and invoices to ensure data accuracy and traceability.
• Process Improvement and Risk Management: Monitor changes in Saudi customs regulations and policies, identify clearance risks and operational issues, and support process improvements to enhance clearance efficiency and customer experience.

Education

High school certificate or above. A diploma or degree in Logistics, International Trade, Supply Chain Management, Business Administration, or a related field is preferred.

Work Experience

2–3 years of relevant customs clearance coordination experience in Saudi Arabia, preferably in freight forwarding, express courier, third-party logistics (3PL), or logistics operations.

Technical Knowledge

Familiarity with Saudi import and export customs clearance procedures, ZATCA and SASO requirements, HS classification, customs valuation, and country-of-origin rules.

System Knowledge

Hands-on experience with or practical coordination exposure to customs platforms such as Fasah and Bayan. Familiarity with SABER product and shipment conformity certification processes is preferred.

Language Skills

Fluent Arabic, with strong speaking, reading, and writing skills. Good working proficiency in English is required.

Core Competencies

Strong communication, coordination, problem-solving, data reconciliation, and document management skills. Detail-oriented, proactive, and able to follow up on clearance exceptions effectively.

Compliance Awareness

Strong compliance and risk awareness, with the ability to follow company policies, customs regulations, and business ethics standards.

Other Requirements

Must meet applicable Saudi localisation (Nitaqat / Saudisation) requirements. Saudi nationals are preferred.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.