Service Support Operator

JD.com Inc.; Riyadh; On-site; SAR 60,000 - 75,000; Full time

Job summary

JD Logistics in Riyadh is seeking an experienced Service Support Operator to welcome clients and visitors, verify information, and ensure a smooth reception process. You will manage mail, courier handling, and maintain a professional office environment to support daily operations.

The role requires strong English communication, good teamwork, and reliable time management. Prior reception or administrative experience is preferred, and proficiency in Microsoft Office will help you perform daily

Qualifications

• Saudi nationality is required.
• Good English communication; Arabic preferred.
• Experience in reception or administrative roles is a plus.

Responsibilities

• Welcome clients, visitors, and job candidates and verify information.
• Handle mail, packages, and document distribution.
• Maintain reception area and support meeting room setup.
• Assist with attendance records, data entry and filing as assigned.

Skills

Reception skills

English communication

Interpersonal skills

Time management

Tools

Microsoft Office

Job description

# Experienced Hire## Service Support OperatorApply: SAU-Riyadh Province-Riyadh: Full time: Posted Today: End Date: November 29, 2026 (23 days left to apply): JR104569**Who We Are**At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.**Our Global Reach**JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/**What We Offer**Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.**About The Team**You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.### 1. Job Responsibilities* **Visitor Reception:** Welcome clients, visitors, and job candidates. Verify visitor information, maintain visitor records, and contact the relevant employees to ensure a smooth reception process.* **Mail and Courier Management:** Handle the receipt, registration, distribution, and handover of company mail, packages, and documents, ensuring accurate and timely delivery.* **Office Environment Maintenance:** Maintain the cleanliness and organization of the reception and common areas to ensure a professional company image.* **Meeting Support:** Assist with meeting room bookings, meeting room setup, refreshments, and post-meeting cleanup to ensure smooth meeting arrangements.* **Administrative Support:** Assist with attendance records, document filing, data entry, and other daily administrative tasks as assigned by the company.### 2. Job Requirements* **Nationality:** Must be a Saudi Arabian national.* **Language Skills:** Good English communication skills. Arabic is preferred.* **Work Experience:** Previous experience in reception or administrative roles is preferred.* **Communication Skills:** Good communication, interpersonal, customer service, and teamwork skills.* **Professional Qualities:** Detail-oriented, responsible, and well-organized, with good time management and multitasking skills.* **Computer Skills:** Proficient in Microsoft Office and other common office software, with the ability to handle basic administrative tasks independently.*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.***Ready to apply?**Take the next step in your career, apply now and explore the opportunities we have to offer.