Customer Success Telesales - Part Time

Rentokil Initial Group; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker is seeking a Customer Success Telesales professional to strengthen customer relationships and drive retention in a fast-paced team environment. You will collaborate with internal teams and external stakeholders to support retention, renewals, and up-selling, while identifying and resolving complaints within set timelines.

The role emphasizes data analysis, monthly dashboards, and proactive account management to revive at-risk accounts and improve branch revenue.

Qualifications

• Strong communication and telephone selling skills.
• Good command of English and Arabic.
• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field preferred.

Responsibilities

• Work as part of a multi-functional team, collaborating with internal teams and external stakeholders.
• Support branches for retention, renewals and up-selling to increase branch revenue.
• Identify and resolve customer complaints within specified timelines for compliant management.
• Identify alert customers and revive accounts through proactive account management.
• Provide recommendations and suggestions to branches for improvement.
• Conduct regular reviews and terminate non-revivable accounts; share monthly dashboards with analysis.

Skills

Communication skills

Telephone selling

English/Arabic bilingual

Education

Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The main job duties and responsabilties are:

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers’ complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations
• Has to be a Saudi Candidate
• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.
• Medical Insurance Class A
• 22 vacation days per year