Customer Success Telesales - Part Time

Rentokil Initial; Al Khobar; On-site; SAR 89,000 - 156,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker in Saudi Arabia seeks a Customer Success Telesales professional to manage customer relationships and drive renewals and growth. You will work across teams to support branches, analyze data, and advise on improvements, while handling complaints within set timelines and reviving at-risk accounts.

The role emphasizes collaboration, communication skills in English and Arabic, and a proactive approach to upselling and retention strategies.

Qualifications

• Saudi candidate is required.
• Bachelor's degree in related field preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Responsibilities

• Work as part of a multi-functional team, collaborating with internal teams and external stakeholders.
• Support branches for retention, renewals & increase branch revenue via price increases and upselling.
• Identify and resolve customer complaints within specified timelines.
• Identify alert customers and revive accounts where possible.
• Provide recommendations to branches for improvement.
• Review accounts regularly and terminate non-revival accounts.
• Analyse data to improve month-on-month performance.
• Share monthly dashboards with analysis and recommendations.

Skills

Customer success

Telesales

Inside sales

Customer service

Account management

Education

Bachelor's degree

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The main job duties and responsabilties are:

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Requirements

• Has to be a Saudi Candidate
• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Benefits

• Medical Insurance Class A
• 22 vacation days per year