Retention & Upsell Specialist, Customer Success Telesales

Rentokil Initial

Al Khobar

On-site

SAR 89,000 - 156,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker in Saudi Arabia seeks a Customer Success Telesales professional to manage customer relationships and drive renewals and growth. You will work across teams to support branches, analyze data, and advise on improvements, while handling complaints within set timelines and reviving at-risk accounts.

The role emphasizes collaboration, communication skills in English and Arabic, and a proactive approach to upselling and retention strategies.

Qualifications

Saudi candidate is required.
Bachelor's degree in related field preferred.
At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
Strong communication and telephone selling skills.
Good command of English and Arabic.

Responsibilities

Work as part of a multi-functional team, collaborating with internal teams and external stakeholders.
Support branches for retention, renewals & increase branch revenue via price increases and upselling.
Identify and resolve customer complaints within specified timelines.
Identify alert customers and revive accounts where possible.
Provide recommendations to branches for improvement.
Review accounts regularly and terminate non-revival accounts.
Analyse data to improve month-on-month performance.
Share monthly dashboards with analysis and recommendations.