Remote Customer Support Specialist

PULSE; Eastern Province; Remote; SAR 40,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Flexible scheduling

Paid time off

Company-provided equipment

Job summary

PULSE is seeking a friendly Customer Support Specialist to join our remote team in Saudi Arabia. You will assist customers with questions, account inquiries, service requests, and basic troubleshooting while delivering a professional experience.

No prior professional customer support is required; training will be provided. The role emphasizes clear communication, patience, attention to detail, and a willingness to learn about our products and business operations.

Qualifications

• Strong written and verbal communication skills.
• Patience and attention to detail.
• Ability to work independently in a remote environment.
• Good organizational and time-management skills.
• Ability to learn new software and customer support systems.
• Problem-solving abilities.

Responsibilities

• Respond to customer questions and service requests in a professional and timely manner.
• Assist customers with general account, product, service, or order-related inquiries.
• Document customer interactions accurately in company systems.
• Guide customers through basic troubleshooting or standard procedures.
• Escalate complex or sensitive issues to the appropriate team member.
• Follow up on open requests when necessary.
• Maintain a helpful, respectful, and professional approach in interactions.
• Route inquiries to the appropriate department when necessary.

Job description

PULSE is seeking a friendly Customer Support Specialist to join our remote team in Saudi Arabia. You will assist customers with questions, account inquiries, service requests, and basic troubleshooting while delivering a professional experience.

No prior professional customer support is required; training will be provided. The role emphasizes clear communication, patience, attention to detail, and a willingness to learn about our products and business operations.