Customer Experience Specialist - Multichannel Support

2P Perfect Presentation; Jizan; On-site; SAR 60,000 - 85,000; Full time

Job summary

2P Perfect Presentation in Saudi Arabia seeks a Customer Experience professional to oversee a high-quality journey across touchpoints. You will understand customer needs, resolve inquiries, and ensure timely, professional responses across phone, email, chat, and in-person interactions.

You will maintain accurate records of interactions, follow up on requests, and collaborate with internal teams to improve processes and service outcomes.

Qualifications

• Customer service or customer experience background preferred.
• Strong communication and interpersonal skills required.
• Problem-solving mindset with attention to detail.

Responsibilities

• Handle customer inquiries, requests, and feedback through various channels (phone, email, chat, social media, in-person, etc.).
• Ensure timely and professional resolution of customer issues and complaints.
• Maintain accurate records of customer interactions and follow up when needed.
• Collaborate with internal teams to improve processes and customer experience outcomes.
• Identify recurring customer issues and provide suggestions for service improvement.
• Support customer retention and satisfaction initiatives.
• Ensure compliance with company policies, service standards, and quality guidelines.
• Contribute to reporting and tracking customer satisfaction and service performance.

Skills

Customer-focused

Communication skills

Problem-solving

Education

Any educational background

Tools

MS Office

CRM systems

Job description

2P Perfect Presentation in Saudi Arabia seeks a Customer Experience professional to oversee a high-quality journey across touchpoints. You will understand customer needs, resolve inquiries, and ensure timely, professional responses across phone, email, chat, and in-person interactions.

You will maintain accurate records of interactions, follow up on requests, and collaborate with internal teams to improve processes and service outcomes.