Customer Service Representative

Emdad By Elm; Riyadh; On-site; SAR 44,640 - 78,120; Full time

Job summary

Emdad By Elm in Riyadh is seeking a customer service representative to deliver an exceptional experience by handling inquiries promptly, resolving issues, and building long-lasting relationships with customers. You will respond professionally, use MS Office effectively, and communicate in fluent English.

A high school diploma or higher is required, and a customer-first mindset is essential for success in this role.

Qualifications

• Fluent in spoken and written English.
• Experience in handling customer inquiries and complaints.
• Proficient with computers and MS Office applications.

Responsibilities

• Handle customer inquiries professionally and promptly.
• Resolve customer complaints and follow up until resolution.
• Build and maintain positive, long-lasting customer relationships.
• Provide accurate information and assist customers to ensure satisfaction.

Skills

English fluency

Customer service

Communication

Education

Diploma (High School) or higher

Tools

Microsoft Office

Job description

Responsible for delivering an exceptional customer experience by handling customer inquiries efficiently and promptly, ensuring customer satisfaction, and building positive, long-lasting relationships with customers.

Job Requirement:

• Handle customer complaints, provide appropriate solutions, and follow up until resolution.
• Respond to customer inquiries in a professional and timely manner.
• Proficient in using computers and Microsoft Office applications.
• Fluent in spoken and written English.
• Has a High School Diploma or higher qualification.