Customer Service Coordinator

Jobtailor; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

Jobtailor in Jeddah is seeking a skilled customs coordinator to handle import/export manifests, prepare declarations, and monitor submissions.

You will ensure compliance with company procedures and customs regulations, and deliver high-quality customer service backed by strong English communication.

Proactive teamwork, independence, and a willingness to learn are valued as you contribute to operational excellence.

Qualifications

• Bachelor's degree or equivalent.
• Strong English writing and speaking.
• Proficient with Microsoft Office.
• Excellent communication and teamwork.

Responsibilities

• Prepare and process customs declarations.
• Handle import/export manifests.
• Monitor submissions, rejections, and approvals.
• Investigate and resolve House Bill mismatches.
• Ensure compliance with procedures and regulations.
• Deliver high-quality customer service and support operational excellence.

Skills

English proficiency

MS Office

Communication

Teamwork

Independent work

Procedural compliance

Education

Bachelor's degree or equivalent

Job description

Responsibilities

• Handle customs-related activities, including import and export manifests.
• Prepare and process customs declarations.
• Monitor customs submissions, rejections, and approvals.
• Investigate and resolve House Bill mismatches.
• Ensure compliance with company procedures and customs regulations.
• Follow standard processes and implement new requirements communicated by management.
• Complete all required functional training in a timely manner.
• Deliver high-quality customer service and support operational excellence.

Requirements

• Bachelor's degree or equivalent.
• Very good command of written and spoken English.
• Working knowledge of Microsoft Office applications.
• Strong communication and teamwork skills.
• Positive attitude with a willingness to learn and develop.
• Ability to work independently while following established procedures.

Core Competencies

Demonstrates expertise in customs-related activities, including the preparation and processing of customs declarations, while ensuring compliance with regulations and company procedures. Strong communication skills and a positive attitude support effective teamwork and operational excellence.