Customer Service Coordinator

Alesayi Electronics | العيسائي للإلكترونيات; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Alesayi Electronics | العيسائي للإلكترونيات in Jeddah seeks a Customer Service Coordinator to handle inquiries via phone, email, and social media, ensuring timely, accurate responses and high customer satisfaction.

The role requires 1–5 years of experience, bilingual Arabic and English, strong organizational skills, and proficiency with Microsoft Office and CRM systems. You will coordinate with internal teams and maintain records to drive service improvements.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Marketing, Communications, or a related field.
• 1–5 years of experience in customer service, customer support, call center, or a similar role.
• Excellent verbal and written communication in Arabic and English.
• Experience handling customer calls and digital or social media inquiries.

Responsibilities

• Handle incoming and outgoing customer calls professionally and efficiently.
• Respond to inquiries, complaints, and requests via phone, email, and social media.
• Monitor and manage messages across the company's social media accounts.
• Provide accurate information regarding products, services, policies, and requests.

Skills

Communication skills

Arabic & English

CRM experience

Microsoft Office

Organization

Education

Bachelor's Degree / Diploma in Business Administration, Marketing, Communications

Tools

CRM systems

Social media tools

Job description

We are looking for a customer-focused and highly organized Customer Service Coordinator to join our team in Jeddah. The ideal candidate will be responsible for handling customer inquiries and requests across multiple communication channels, including phone calls, social media platforms, email, and other digital channels.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and requests through phone calls, email, and social media platforms.
• Monitor and manage customer messages and comments across the company's social media accounts.
• Provide accurate information regarding products, services, policies, and customer requests.
• Follow up with customers to ensure their inquiries and concerns are resolved in a timely manner.
• Coordinate with relevant internal departments to resolve customer issues and requests.
• Escalate complex or unresolved customer cases to the appropriate team or management when necessary.
• Maintain accurate records of customer interactions, complaints, and follow-up actions.
• Update customer information and case details in the relevant systems or CRM.
• Monitor recurring customer concerns and provide feedback to support service improvements.
• Prepare basic customer service reports and support the team with administrative and coordination tasks.
• Ensure all customer interactions are handled professionally and in line with company standards.

Qualifications & Requirements

• Bachelor's Degree or Diploma in Business Administration, Marketing, Communications, or a related field.
• 1–5 years of experience in customer service, customer support, call center, or a similar role.
• Excellent verbal and written communication skills in Arabic and English.
• Experience handling customer calls and digital or social media inquiries.
• Strong customer service and problem-solving skills.
• Ability to handle customer complaints professionally and effectively.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Good attention to detail and follow-up skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Experience using CRM or customer service systems is preferred.
• A positive, professional, and customer-oriented attitude.