Dynamics 365 CX Product Manager — Airline Customer Platform

Riyadh Air; Riyadh Region; On-site; SAR 320,000 - 520,000; Full time

Job summary

Riyadh Air seeks a seasoned Dynamics 365 CE leader to own the roadmap across sales, marketing, loyalty and customer service. You will drive configurations, integrations, and data-driven improvements to deliver personalized guest experiences at scale.

You will partner cross-functionally, manage user stories and requirements, and guide Agile delivery while focusing on KPI-driven outcomes and lifecycle value for customers.

Qualifications

• 7+ years experience in Microsoft Dynamics 365 across airline, travel or loyalty industries.
• Hands-on experience in Sales, Customer Service, Marketing, and Field Service modules.
• Strong understanding of integrations, data, and customer journeys.
• Analytical, customer-focused, and tech-savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.
• Experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria).

Responsibilities

• Define product requirements and oversee configurations and integrations.
• Monitor performance metrics such as conversion, NPS, and adoption.
• Collaborate with cross-functional teams to deliver scalable, data-driven solutions.
• Drive platform configuration and customization including workflows and Power Automate.
• Own the Dynamics 365 CE roadmap across sales, marketing, loyalty, and customer service.

Skills

Microsoft Dynamics 365

Sales Module

Customer Service

Marketing

Field Service

Integrations

Agile delivery

Education

Bachelor's degree

Tools

Power Automate

Copilot Studio

AI Builder

Job description

Riyadh Air seeks a seasoned Dynamics 365 CE leader to own the roadmap across sales, marketing, loyalty and customer service. You will drive configurations, integrations, and data-driven improvements to deliver personalized guest experiences at scale.

You will partner cross-functionally, manage user stories and requirements, and guide Agile delivery while focusing on KPI-driven outcomes and lifecycle value for customers.