Customer Experience Specialist: Fast-Track Support

Zahid Industries; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

Tamgo in Jeddah is seeking a Customer Experience Specialist to manage customer communication, follow-up, and case tracking across Tamgo KSA, ensuring timely responses and accurate information flow for after-sales support.

You will coordinate with sales, service, and marketing teams, monitor response times, maintain customer data, and contribute to continuous improvement of customer satisfaction through brand-aligned communications.

Qualifications

• Professional communication skills.
• Understanding of marketing communication principles.
• Understanding of customer relationship.
• Brand and customer touchpoint awareness.
• Knowledge of sales and marketing principles.

Responsibilities

• Track customer inquiries, leads, and service requests to ensure accurate logging and documentation.
• Coordinate with sales, service, and technical teams to follow up on customer cases and ensure timely resolution.
• Monitor response times, follow-up status, and service progress; escalate delays when needed.
• Support customer communication activities across approved digital platforms, ensuring accuracy and brand alignment.
• Maintain and organize customer data, reports, profiles, and communications materials for internal teams.

Skills

Professional communication

Marketing principles

Customer relationship

Brand touchpoints

Sales & marketing knowledge

Education

Bachelor’s degree in business administration, Marketing or related field

Tools

CRM

Excel reporting

PowerPoint

Digital communication tools

Job description

Tamgo in Jeddah is seeking a Customer Experience Specialist to manage customer communication, follow-up, and case tracking across Tamgo KSA, ensuring timely responses and accurate information flow for after-sales support.

You will coordinate with sales, service, and marketing teams, monitor response times, maintain customer data, and contribute to continuous improvement of customer satisfaction through brand-aligned communications.