Customer Experience Specialist-Tamgo

Zahid Industries; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

Tamgo in Jeddah is seeking a Customer Experience Specialist to manage customer communication, follow-up, and case tracking across Tamgo KSA, ensuring timely responses and accurate information flow for after-sales support.

You will coordinate with sales, service, and marketing teams, monitor response times, maintain customer data, and contribute to continuous improvement of customer satisfaction through brand-aligned communications.

Qualifications

• Professional communication skills.
• Understanding of marketing communication principles.
• Understanding of customer relationship.
• Brand and customer touchpoint awareness.
• Knowledge of sales and marketing principles.

Responsibilities

• Track customer inquiries, leads, and service requests to ensure accurate logging and documentation.
• Coordinate with sales, service, and technical teams to follow up on customer cases and ensure timely resolution.
• Monitor response times, follow-up status, and service progress; escalate delays when needed.
• Support customer communication activities across approved digital platforms, ensuring accuracy and brand alignment.
• Maintain and organize customer data, reports, profiles, and communications materials for internal teams.

Skills

Professional communication

Marketing principles

Customer relationship

Brand touchpoints

Sales & marketing knowledge

Education

Bachelor’s degree in business administration, Marketing or related field

Tools

CRM

Excel reporting

PowerPoint

Digital communication tools

Job description

Job Title: Customer Experience Specialist-Tamgo

Posting Start Date: 18/08/2026

Job Location: JEDDAH

Company: Tamgo

Job Description:

Job Summary

The Customer Experience Specialist manages customer communication, follow-up, and case tracking across Tamgo KSA to ensure timely responses, accurate information flow, and effective after-sales support.

This role contributes to customer satisfaction by coordinating with internal teams, supporting customer communications, and monitoring service performance.

Key Accountabilities

• Track customer inquiries, leads, and service requests received through the call center and approved digital channels, ensuring accurate logging and documentation.
• Coordinate with sales, service, and technical teams to follow up on customer cases, ensuring timely resolution and proper case closure.
• Monitor response times, follow-up status, and service progress, escalating delays or issues to the direct manager when required.
• Support customer communication activities across approved digital platforms, ensuring accuracy, professionalism, and alignment with Tamgo’s brand and offerings.
• Maintain and organize customer-related data, reports, profiles, and communication materials to support internal teams and decision-making.
• Collect basic customer feedback, service-related photos, and activity updates, and share insights with relevant stakeholders.
• Assist in coordinating customer communication and follow-up activities related to exhibitions, events, and industry engagements.
• Identify recurring customer issues and opportunities for improvement, and recommend practical actions to enhance response time, coordination, and customer satisfaction.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Bachelor’s degree in business administration, Marketing or related field.
• Knowledge: Professional communication skills. Understanding of marketing communication principles. Understanding of customer relationship. Brand and customer touchpoint awareness. Knowledge of sales and marketing principles.
• Technical Skills: CRM systems. MS Excel & Reporting. MS PowerPoint. Digital communication tools.
• Language Skills: Fluency in both English and Arabic
• Experience : 2–4 years of experience in Customer Service, Customer Experience, Marketing Support, or a coordination role.

Key Interactions

• Key Internal Contacts: Users & Colleagues. Technical Support Team & Management
• Purpose of Interaction: Sales team. Marketing Team. Management
• Key External Contacts: NA
• Purpose of Interaction: Suppliers. Advertising agencies. Service Providers
• Direct Reports: NA