Customer Experience Center Manager

Fakeeh.Care; Tabuk; On-site; SAR 150,000 - 200,000; Full time

Job summary

A healthcare organization is seeking a Contact Center Manager to oversee the contact center's operations and performance in Tabuk. Responsibilities include managing a team, optimizing service delivery, and enhancing customer satisfaction. Candidates should possess a Bachelor's degree, 5-7 years of contact center experience, and proficiency in English and Arabic. This full-time role offers a dynamic working environment focused on patient-centered care.

Qualifications

• 5 – 7 years of experience in contact center.
• Excellent command of oral and written English & Arabic.

Responsibilities

• Oversee operations and performance of the contact center.
• Generate reports on contact center performance.
• Handle escalated customer complaints.

Skills

Contact center operations knowledge

Leadership skills

Analytical skills

Problem-solving abilities

Familiarity with customer feedback tools

Education

Bachelor's degree in business administration or related field

Job description

A healthcare organization is seeking a Contact Center Manager to oversee the contact center's operations and performance in Tabuk. Responsibilities include managing a team, optimizing service delivery, and enhancing customer satisfaction. Candidates should possess a Bachelor's degree, 5-7 years of contact center experience, and proficiency in English and Arabic. This full-time role offers a dynamic working environment focused on patient-centered care.