CRM Engineer: Automations, Dashboards & Integrations

KUN Sports; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

KUN Sports in Jeddah seeks a CRM Engineer to design, configure, and support our CRM platforms, with Salesforce experience where appropriate. You will translate business needs into system solutions, build dashboards, automate workflows, and ensure data quality.

You will collaborate with Sales, Marketing, Customer Service, Operations, Finance, and IT to deploy scalable CRM configurations, provide user support, and maintain documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, BIS, or related field.
• CRM certification preferred, such as Salesforce Administrator or Platform App Builder.
• 3+ years of experience with CRM platforms including Salesforce.
• Experience with CRM configuration, automation, reporting, dashboards, and user support.
• Experience with integrations, APIs or data management preferred.

Responsibilities

• Configure CRM objects, fields, forms, layouts, workflows, and user permissions.
• Develop and maintain CRM customizations based on business needs.
• Automate CRM processes like lead/opportunity management, follow-up, service, reporting.
• Build and enhance CRM dashboards, reports, and data views.
• Provide daily technical support for CRM users and troubleshoot issues.
• Assist with CRM releases, testing, deployments, and documentation.
• Translate business requirements into CRM solutions and improve data quality.

Skills

CRM platform configuration

Process improvement

Analytical problem-solving

Stakeholder management

Data accuracy

User support

Education

Bachelor’s degree in CS/IT/SE/ BIS or related

Salesforce Administrator Certification

Tools

Salesforce

Job description

KUN Sports in Jeddah seeks a CRM Engineer to design, configure, and support our CRM platforms, with Salesforce experience where appropriate. You will translate business needs into system solutions, build dashboards, automate workflows, and ensure data quality.

You will collaborate with Sales, Marketing, Customer Service, Operations, Finance, and IT to deploy scalable CRM configurations, provide user support, and maintain documentation.