Salesforce CRM Analyst — Adoption, Automation & Insights

MOZN

Riyadh

On-site

SAR 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Top-tier health insurance

Empowering culture

Dynamic workplace

Job summary

MOZN is seeking an experienced CRM Support Analyst to optimize Salesforce for Commercial Operations, driving user adoption, automating processes, and turning Salesforce into the single source of truth for customers and pipeline.

The role prioritizes Saudi national candidates in line with Saudization requirements, offering a dynamic, high-growth AI environment with significant responsibilities and the autonomy to deliver impactful results.

Qualifications

1–3 years hands-on Salesforce experience (Sales Cloud).
Salesforce Administrator Certification is required or in progress.
Fluent in English and Arabic (spoken and written).
Strong understanding of data models, permissions and access levels.
Excellent analytical, problem-solving and communication skills.

Responsibilities

Manage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts and record types.
Administer data imports, updates, cleansing and deduplication for data accuracy.
Monitor usage, adoption and performance; identify areas for improvement.
Serve as primary contact for Salesforce questions, issues, and enhancements.
Translate business requirements into scalable Salesforce solutions; build reports and dashboards.