CRM Manager

Perfect Vision - KSA; Eastern Province; On-site; SAR 180,000 - 240,000; Full time

Job summary

Perfect Vision in Dammam, Saudi Arabia, seeks a CRM Manager to own the CRM system and sales operations infrastructure, ensuring data integrity across the client base and providing pipeline visibility with reporting. This role drives process discipline so leads, opportunities and AMC are tracked from first contact to renewal.

You will migrate from spreadsheet-based workflows to a platform like Odoo, enforce data governance, build Power BI dashboards, integrate data sources, and train sales staff

Qualifications

• Bachelor's degree in Business, IT, or related field.
• 3–5 years in CRM admin or sales operations, preferably B2B tech/industrial.
• Strong CRM platform knowledge (Odoo/Salesforce/HubSpot).
• Power BI data modeling and dashboard design experience.
• Knowledge of Saudi PDPL data privacy and B2B sales cycles.
• Fluent in Arabic and English.

Responsibilities

• Administer and improve the CRM pipeline system toward a platform like Odoo.
• Enforce data governance, access controls, and data accuracy.
• Maintain a deduplicated customer database and manage tiers.
• Design and maintain Power BI dashboards for pipeline/value reporting.
• Build data models connecting CRM, spreadsheets and ops data.
• Support commission tracking and target setting with Power BI.
• Coordinate lead intake from marketing, web and tenders.
• Align CRM with delivery, installation and AMC status.
• Train sales reps on CRM usage and data hygiene.

Skills

CRM admin

Sales operations

Power BI

Data governance

Arabic/English bilingual

Education

Bachelor's degree in Business or IT

Tools

Power BI

Odoo

Salesforce

HubSpot

Excel/Google Sheets

Job description

CRM Manager

Department: Sales

Location: Dammam, Saudi Arabia, MODON Industrial City

Reports To: CEO - Sales Director

Role Summary

The CRM Manager owns Perfect Vision's customer relationship management system and sales operations infrastructure. This role is responsible for maintaining data integrity across the client base, enabling the sales team with pipeline visibility and reporting, and driving process discipline so that leads, opportunities, and after-sales contracts (AMC) are tracked accurately from first contact to renewal.

Key Responsibilities

• Administer and continuously improve the CRM pipeline system currently spreadsheet-based, migrating toward a platform such as Odoo, including fields, stages, probability logic and approval workflows.


• Enforce data governance and access controls across the sales team, protecting client data in line with PDPL requirements.


• Maintain a clean, deduplicated master client database, active, dormant and prospect tiers, and drive reactivation of dormant accounts.


• Design and maintain Power BI dashboards and reports covering pipeline value, win rates, rep performance and forecast accuracy.


• Build automated data models in Power BI connecting CRM, spreadsheet and operational data sources into a single source of truth for sales leadership.


• Support commission tracking and target-setting by providing accurate contribution and closed-deal data through Power BI reporting.


• Coordinate lead intake from marketing, web, tenders, Etimad and inbound channels, ensuring timely assignment and follow-up.


• Partner with Operations and Platform teams to align CRM records with delivery, installation and AMC status.


• Train sales reps on CRM usage, data entry standards and pipeline hygiene.

Qualifications & Experience

• Bachelor's degree in Business, IT, or a related field.


• 3-5 years in CRM administration, sales operations, or a similar role, ideally in B2B technology or industrial sectors.


• Strong command of CRM platforms (Odoo, Salesforce, HubSpot, or similar) and advanced Excel/Google Sheets.


• Proven expertise in Power BI, including data modeling, DAX, and dashboard design.


• Understanding of Saudi data privacy (PDPL) and B2B sales cycles.


• Analytical mindset with attention to data accuracy and process discipline.


• Fluent in Arabic and English.


• Preferred Experience: integrating multiple data sources into Power BI (SQL, Excel, cloud connectors). (Bonus point): Familiarity with the safety technology, IoT, or industrial services market in KSA.