Change Management Lead, Telecom Networks

Ericsson; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Ericsson is seeking a Change Manager to lead Change Management within Managed Services, coordinating CRs, CABs, and governance to minimize customer impact and ensure service continuity. You will drive risk assessment, scheduling, and post-change validation while collaborating with cross-functional teams in a fast-paced telecom environment.

The role requires 5+ years in telecom operations, deep knowledge of GSM/LTE/5G architectures, CMDB/ITSM tools, and strong communication skills in English.

Qualifications

• 5+ years of experience in telecommunications or a related operational environment.
• Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network architectures.
• Understanding of change management processes, CRs, CABs, and operational governance.
• Familiarity with CMDB, ITSM tools, and operational documentation.
• Fluency in English; certifications like ITIL are an advantage.

Responsibilities

• Receive, review, register, and track Change Requests using designated change management tools.
• Assess and prioritize changes based on business impact, technical complexity, operational risk, and service criticality.
• Identify scheduling conflicts, dependencies, and potential collisions across network domains and operational teams.
• Coordinate planned activities with customers, internal delivery teams, Field Operations, and third-party vendors.
• Organize and chair CAB meetings, ensuring informed decisions, approval compliance, and clear risk communication.
• Monitor change execution against approved schedules, procedures, and operational requirements.
• Review outcomes, validate service stability, and ensure accurate documentation and formal closure of CRs.
• Ensure CMDB updates following approved changes, where applicable.
• Monitor change management KPIs, including success rates, first-time-right execution, emergency changes, and change-related incidents.

Skills

Analytical thinking

Organizational skills

Problem-solving

Communication

Teamwork

Education

BSc in Telecommunications

BSc in Computer Science

BSc in Information Technology

Tools

CMDB

ITSM tools

Automation tools

Job description

Ericsson is seeking a Change Manager to lead Change Management within Managed Services, coordinating CRs, CABs, and governance to minimize customer impact and ensure service continuity. You will drive risk assessment, scheduling, and post-change validation while collaborating with cross-functional teams in a fast-paced telecom environment.

The role requires 5+ years in telecom operations, deep knowledge of GSM/LTE/5G architectures, CMDB/ITSM tools, and strong communication skills in English.