Automated Operations Engineer – 24/7 Telecom Monitoring

Ericsson

Riyadh

On-site

SAR 60,000 - 110,000

Full time

6 days ago

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Job summary

Ericsson is seeking an Automated Operations Engineer to join our Managed Services team in Riyadh. The role focuses on 24/7 monitoring, proactive issue detection, and seamless automated recovery to keep services within SLAs.

You will manage incident lifecycles, coordinate with Field Operations, and support preventive maintenance and change monitoring. The ideal candidate has a BSc in Telecommunications or Computer Science, up to 2 years in telecom, and familiarity with GSM, WCDMA, LTE.

Qualifications

BSc in Telecommunications, Computer Science or equivalent.
0-2 years of experience in the telecom industry.
Telecom/IP certifications are advantageous.
Knowledge of GSM, WCDMA, LTE architectures.
Understanding KPI frameworks and troubleshooting methodologies.
Basic ML, AI, automation, and Cloud concepts.
Fluency in English.
Strong analytical and teamwork skills.

Responsibilities

Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.
Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.
Supervise automated recovery processes and validate service restoration activities.
Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.
Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
Prepare operational reports, incident reports, and performance summaries.
Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
Coordinate with cross-functional teams to ensure service continuity and operational compliance.