Change Manager Riyadh,Riyadh,Saudi Arabia Service Delivery Posted a day ago

Ericsson; Riyadh; On-site; SAR 260,000 - 420,000; Full time

Job summary

Ericsson is seeking a Change Manager in Riyadh to lead governance of network and service changes within Managed Services. You will chair CABs, perform risk assessments, coordinate with customers and vendors, and ensure documentation and CMDB updates while driving continuous improvement to reduce incidents and improve first-time-right execution.

The role requires a strong telecom background, ITIL/CMDB familiarity, and excellent stakeholder management, with English fluency and the ability to

Qualifications

• BSc in Telecommunications, Computer Science, Information Technology, or equivalent.
• 5+ years in telecommunications or related operational environment.
• Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network, and telecom architectures.
• Understanding of change management processes, CRs, CABs, and governance.
• Knowledge of change planning, risk assessment, impact analysis, validation, rollback.
• Understanding of service performance indicators, SLAs, incident management.
• Familiarity with CMDB, ITSM tools, and operational documentation.
• Basic knowledge of automation, continuous improvement, and CAPA.
• Strong analytical, organizational, problem-solving skills.
• Excellent communication, teamwork, stakeholder management and collaboration.
• Ability to manage competing priorities under pressure.
• Proactive, detail-oriented, results-driven with focus on risk mitigation.
• Commitment to ethics, compliance, and organizational values.
• Fluency in English.
• Telecom, ITIL, or change management certifications are an advantage.

Responsibilities

• Receive, review, register, and track Change Requests (CRs) using change tools.
• Assess and prioritize changes by impact, complexity, risk, and criticality.
• Identify scheduling conflicts and dependencies across domains and teams.
• Ensure risk assessments, impact analyses, implementation plans, rollback procedures.
• Verify pre-checks, post-checks, test results, and approvals before closure.
• Coordinate planned activities with customers, delivery teams, Field Ops, and vendors.
• Organize and chair CAB meetings with informed decisions and risk communication.
• Monitor execution against schedules, procedures, and requirements.
• Review outcomes, validate service stability, and formally close CRs.
• Update CMDB after approved changes where applicable.
• Monitor KPIs: success rates, first-time-right, emergency changes, incidents.
• Drive continuous improvement to reduce failures and improve governance.
• Maintain SOPs, documentation, and knowledge sharing.
• Collaborate with cross-functional teams to ensure service continuity.

Skills

Change management

CAB meetings

Risk assessment

Stakeholder mgmt

Communication

Analytical thinking

English fluent

Education

BSc in Telecommunications

Tools

CMDB tools

ITSM tools

Job description

## Change ManagerRiyadh,Riyadh,Saudi ArabiaFind out how well you match with this jobJob ID: 792008## Join our Team**About this opportunity:**At Ericsson, the Change Manager plays a key role in Managed Services delivery, operating in line with the Ericsson Operations Engine. The role governs and coordinates changes to customer networks, infrastructure, and services, ensuring compliance with established processes while minimizing customer impact. Responsibilities include risk assessment, impact analysis, scheduling, approvals, and execution governance. The role also chairs Change Advisory Board (CAB) meetings, ensures operational compliance, and drives continuous improvement to reduce change-related incidents and improve first-time-right execution.**What you will do:*** Receive, review, register, and track Change Requests (CRs) using designated change management tools.* Assess and prioritize changes based on business impact, technical complexity, operational risk, and service criticality.* Identify scheduling conflicts, dependencies, and potential collisions across network domains and operational teams.* Ensure risk assessments, impact analyses, implementation plans, and rollback procedures are documented and validated.* Verify pre-checks, post-checks, test results, and required approvals before implementation and closure.* Coordinate planned activities with customers, internal delivery teams, Field Operations, and third-party vendors.* Organize and chair CAB meetings, ensuring informed decisions, approval compliance, and clear risk communication.* Monitor change execution against approved schedules, procedures, and operational requirements.* Review outcomes, validate service stability, and ensure accurate documentation and formal closure of CRs.* Ensure CMDB updates following approved changes, where applicable.* Monitor change management KPIs, including success rates, first-time-right execution, emergency changes, and change-related incidents.* Drive continuous improvement to reduce change failures, minimize customer impact, and strengthen operational governance.* Maintain standard operating procedures, operational documentation, and knowledge-sharing practices.* Collaborate with cross-functional teams to ensure service continuity and alignment with customer requirements.**You will bring:*** BSc in Telecommunications, Computer Science, Information Technology, or equivalent.* 5+ years of experience in telecommunications or a related operational environment.* Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network, and telecom network architectures.* Understanding of change management processes, CRs, CABs, and operational governance.* Knowledge of change planning, risk assessment, impact analysis, implementation validation, and rollback procedures.* Understanding of service performance indicators, SLAs, incident management, and change-related disruptions.* Familiarity with CMDB, ITSM tools, and operational documentation.* Basic knowledge of automation, continuous improvement, and corrective and preventive actions.* Strong analytical, organizational, and problem-solving skills.* Excellent communication, teamwork, stakeholder management, and cross-functional collaboration abilities.* Ability to manage competing priorities, coordinate multiple activities, and work effectively under pressure.* Proactive, detail-oriented, and results-driven mindset, with a focus on risk mitigation and service continuity.* Commitment to ethics, compliance, and organizational values.* Fluency in English.* Telecom, ITIL, or change management certifications are an advantage.**Why join Ericsson?**At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world’s toughest problems. You ́ll be challenged, but you won’t be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.**Primary country and city:** Saudi Arabia (SA) || Riyadh**Req ID:** 792008