Change Manager

Ericsson; Riyad Al Khabra; On-site; SAR 220,000 - 340,000; Full time

Job summary

Ericsson in Saudi Arabia is seeking a skilled Change Manager to govern and coordinate changes across customer networks, infrastructure, and services. The role emphasizes risk assessment, approvals, scheduling, and execution governance, with CAB responsibilities and continuous improvement to minimize incidents.

You will join a cross-functional team, ensuring CMDB updates and service continuity while maintaining compliance with established processes.

Qualifications

• Bachelor-level degree in a relevant field and 5+ years in telecom or related ops.
• Solid knowledge of change management processes, CRs, CABs and governance.
• Familiarity with CMDB, ITIL and ITSM concepts required.

Responsibilities

• Receive, review, register, and track Change Requests (CRs) with change tools.
• Assess changes based on impact, risk, and service criticality.
• Coordinate with customers, delivery teams, Field Operations, and vendors.
• Chair CAB meetings and ensure approvals and communications are clear and timely.
• Monitor execution, validate outcomes, and close CRs with proper documentation.

Skills

5+ years exp

English fluency

Analytical skills

Stakeholder management

Cross-functional collaboration

Prioritization under pressure

Change governance

Education

BSc in Telecommunications, Computer Science, IT or equivalent

Tools

ITSM tools

CMDB

Job description

Join our Team

About this opportunity:

At Ericsson, the Change Manager plays a key role in Managed Services delivery, operating in line with the Ericsson Operations Engine. The role governs and coordinates changes to customer networks, infrastructure, and services, ensuring compliance with established processes while minimizing customer impact. Responsibilities include risk assessment, impact analysis, scheduling, approvals, and execution governance. The role also chairs Change Advisory Board (CAB) meetings, ensures operational compliance, and drives continuous improvement to reduce change-related incidents and improve first-time-right execution.

What you will do:

• Receive, review, register, and track Change Requests (CRs) using designated change management tools.
• Assess and prioritize changes based on business impact, technical complexity, operational risk, and service criticality.
• Identify scheduling conflicts, dependencies, and potential collisions across network domains and operational teams.
• Ensure risk assessments, impact analyses, implementation plans, and rollback procedures are documented and validated.
• Verify pre-checks, post-checks, test results, and required approvals before implementation and closure.
• Coordinate planned activities with customers, internal delivery teams, Field Operations, and third-party vendors.
• Organize and chair CAB meetings, ensuring informed decisions, approval compliance, and clear risk communication.
• Monitor change execution against approved schedules, procedures, and operational requirements.
• Review outcomes, validate service stability, and ensure accurate documentation and formal closure of CRs.
• Ensure CMDB updates following approved changes, where applicable.
• Monitor change management KPIs, including success rates, first-time-right execution, emergency changes, and change-related incidents.
• Drive continuous improvement to reduce change failures, minimize customer impact, and strengthen operational governance.
• Maintain standard operating procedures, operational documentation, and knowledge-sharing practices.
• Collaborate with cross-functional teams to ensure service continuity and alignment with customer requirements.

You will bring:

• BSc in Telecommunications, Computer Science, Information Technology, or equivalent.
• 5+ years of experience in telecommunications or a related operational environment.
• Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network, and telecom network architectures.
• Understanding of change management processes, CRs, CABs, and operational governance.
• Knowledge of change planning, risk assessment, impact analysis, implementation validation, and rollback procedures.
• Understanding of service performance indicators, SLAs, incident management, and change-related disruptions.
• Familiarity with CMDB, ITSM tools, and operational documentation.
• Basic knowledge of automation, continuous improvement, and corrective and preventive actions.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, teamwork, stakeholder management, and cross-functional collaboration abilities.
• Ability to manage competing priorities, coordinate multiple activities, and work effectively under pressure.
• Proactive, detail-oriented, and results-driven mindset, with a focus on risk mitigation and service continuity.
• Commitment to ethics, compliance, and organizational values.
• Fluency in English.
• Telecom, ITIL, or change management certifications are an advantage.

Why join Ericsson?

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: Saudi Arabia (SA) || Riyadh