Call Center Representative - Contract Position in Medina, Saudi Arabia

Woopel; Medina; On-site; SAR 39,000 - 61,000; Part time

Benefits offered by this job

Accommodation provided

Reputable company

Customer service experience

Job summary

Woopel is hiring a Call Center Representative for a contract position in Medina, Saudi Arabia. The role requires experience in a call center and strong Arabic communication skills. This position is suitable for candidates who are comfortable in a fast-paced environment and can work flexible hours.

You will handle inquiries, provide product information, resolve issues, and maintain records. Accommodation is provided during the contract.

Qualifications

• Must be Egyptian with a valid biometric passport
• Previous call center experience required
• Excellent Arabic communication skills (written and verbal)
• Basic knowledge of English preferred but not required
• Ability to work flexible hours including weekends and holidays

Responsibilities

• Answer incoming calls and respond to customer inquiries and concerns
• Provide information about products and services
• Handle and resolve customer complaints
• Transfer calls to appropriate departments as needed
• Maintain detailed records of customer interactions and transactions
• Meet or exceed performance goals and quality metrics

Skills

Call center experience

Arabic language proficiency

Empathy

Multitasking

Customer service

Job description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative - Contract Position in Medina, Saudi Arabia

We are currently seeking a Call Center Representative for a contract position in Medina, Saudi Arabia. This role is suitable for men and requires experience in a call center environment. The ideal candidate will be Egyptian and have a biometric passport.

Responsibilities:

• Answer incoming calls and respond to customer inquiries and concerns
• Provide information about products and services
• Handle and resolve customer complaints
• Transfer calls to appropriate departments as needed
• Maintain detailed records of customer interactions and transactions
• Follow up on customer interactions in a timely manner
• Meet or exceed performance goals, including call handling time, productivity, and quality metrics
• Stay up-to-date with product knowledge and company policies

Requirements:

• Must be Egyptian with a valid biometric passport
• Previous experience working in a call center environment is required
• Excellent communication skills in Arabic (both written and verbal)
• Basic knowledge of English is preferred but not required
• Ability to work flexible hours, including weekends and holidays if needed
• Strong problem-solving skills and ability to handle difficult customers with patience and empathy
• Ability to multitask efficiently while maintaining attention to detail
• Must be comfortable working in a fast-paced environment

Perks:

• Accommodation will be provided for the duration of the contract position
• Opportunity to work with a reputable company
• Gain valuable experience in the customer service industry