Customer Service Coordinator

Dirah Development; Riyadh; On-site; SAR 84,000 - 112,000; Full time

Job summary

Dirah Development Company in Riyadh seeks a Customer Service Coordinator to manage inquiries, requests, and feedback, ensuring a seamless customer journey and high-quality service across channels. The ideal candidate will hold a Bachelor's degree in a related field, 0–2 years of experience in customer service, and strong Arabic and English communication skills, plus proficiency with Microsoft Office 365.

You will support internal stakeholders, record interactions, and contribute to service

Qualifications

• Bachelor's degree required in a related field.
• 0–2 years of experience in Customer Service or related fields.
• Strong communication skills in Arabic and English.
• Proficiency with Microsoft Office 365 applications.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Ensure a seamless customer journey with accurate information and timely follow-up.
• Coordinate with internal departments to resolve customer concerns and ensure service excellence.
• Record, monitor, and maintain customer interactions in approved systems.

Skills

Arabic-English communication

Customer service

Team collaboration

Education

Bachelor's degree in Business Admin, Marketing, Communications, PR

Tools

Microsoft Office 365

Job description

Dirah Development Company is is a Saudi development company specialized in urban and heritage development projects. The company focuses on revitalizing historical areas and transforming them into vibrant destinations that support tourism, culture, and quality of life, in alignment with Saudi Vision 2030.

We are looking to hire a oactive and customer-focused Customer Service Coordinator to join our team. The successful candidate will play a key role in enhancing customer satisfaction by managing inquiries, requests, and feedback, while ensuring a seamless and positive customer journey. This role supports Dirah's vision as a living heritage destination by delivering exceptional customer experiences and providing reliable coordination and administrative support to both customers and internal stakeholders. The ideal candidate will possess excellent communication skills, strong attention to detail, and a passion for creating memorable customer experiences.

1. Key Responsibilities:

• Respond to customer inquiries, requests, and complaints through various communication channels in a professional and timely manner.
• Ensure a seamless customer journey by providing accurate information, timely follow-up, and effective issue resolution.
• Coordinate with internal departments and stakeholders to resolve customer concerns and ensure service excellence.
• Record, monitor, and maintain customer interactions and service requests within approved systems and databases.
• Collect and analyze customer feedback to identify trends and opportunities for service improvement.
• Support the implementation of customer experience initiatives.
• Prepare customer communications, reports, and service performance updates as required.
• Assist in improving customer journeys and recommending enhancements based on customer insights.
• Represent Dirah's values through professional, courteous, and customer-centric interactions.
• Ensure compliance with organizational policies, service standards, and data confidentiality requirements.

2. Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 0-2 years of experience in Customer Service, Customer Experience, Call Center Operations, or a related field.
• Strong communication skills in Arabic and English.
• Proficiency in Microsoft Office 365 applications.
• Ability to work collaboratively in a fast-paced environment.