Assistant Reservations Manager - InterContinental Jeddah

InterContinental Hotels Group; Jeddah; On-site; SAR 70,000 - 100,000; Full time

Job summary

InterContinental Hotels Group is seeking an Assistant Reservations Manager in Jeddah to lead the reservation team, monitor daily occupancy reports, and train staff. You will coordinate with front desk and sales to ensure high service levels and maximize room revenue.

The role requires 2–4 years in hotel reservations or guest services, a diploma or degree in hotel management or business, and strong Opera PMS proficiency along with leadership and communication skills.

Qualifications

• Diploma or degree in hotel management or business.
• 2–4 years working in hotel reservations, front office, or guest services.
• Strong knowledge of Opera PMS, good communication, and leadership abilities.

Responsibilities

• Lead reservation agents, run daily briefings, and monitor calls for quality service.
• Produce room occupancy reports, track booking goals, and help maximize daily sales.
• Handle complex guest requests, resolve complaints, and coordinate with front desk and sales teams.

Skills

Opera PMS

Communication

Leadership

Education

Diploma or degree in hotel management or business

Job description

Assistant Reservations Manager

in a hotel helps lead the booking team, tracks room income, and trains staff. Key duties include monitoring daily reports, checking third-party sites, and assisting guests.

Duties and Tasks

• Team Leadership: Supervise reservation agents, run daily briefings, and monitor phone calls for quality service.
• Revenue Control: Produce room occupancy reports, track booking goals, and help maximize daily sales.
• Operations Support: Handle complex guest requests, resolve complaints, and sync with the front desk and sales teams.

Job Requirements

• Education: diploma or a degree in hotel management or business.
• Experience: 2 to 4 years working in hotel reservations, front office, or guest services.
• Skills: Strong knowledge of property management software like Opera, good communication skills, and leadership abilities.