Assistant Head Butler - Luxury Villa Experience Lead

Accor; Saudi Arabia; Sur place; SAR 279 000 - 502 000; Plein temps

Résumé du poste

FAENA The Red Sea is seeking an exceptional and service-driven Assistant Head Butler to join our Guest Experience team. Supporting the Head Butler, this role oversees the day-to-day operation of the Butler team and ensures every villa guest receives an intuitive, personalised, seamless luxury experience.

The Assistant Head Butler will drive Forbes Five-Star standards, coordinate bespoke guest experiences, and mentor the team to deliver extraordinary hospitality that defines the FAENA brand.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• 3–6 years of experience in luxury butler service or villa operations.
• Experience in a supervisory or Senior Butler role within Forbes Five-Star or ultra-luxury hotel or resort.
• Strong leadership, communication, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Proficiency in Microsoft Office and guest management systems is advantageous.

Responsabilités

• Support the Head Butler in supervising and coordinating daily Butler team operations.
• Deliver exceptional, personalised service to villa guests throughout their stay.
• Oversee daily butler operations to maintain Forbes Five-Star standards.
• Coordinate guest requests and bespoke experiences with accuracy.
• Collaborate with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering to ensure seamless experiences.
• Ensure smooth arrival, in-villa stay, and departure experiences for all guests.
• Supervise villa preparation, turndown service, and in-room amenities for impeccable presentation.
• Handle guest concerns and service recovery professionally and discreetly.
• Coach and develop the Butler team to uphold Forbes Five-Star standards.
• Maintain guest profiles to personalise future visits.
• Conduct quality inspections of villas prior to guest arrival.
• Assist with scheduling, daily task allocation, and operational planning for the Butler team.
• Support VIP arrivals, celebrations, and bespoke in-villa experiences.
• Monitor service delivery and identify opportunities to elevate the guest experience.
• Act as primary contact in Head Butler’s absence.

Connaissances

Luxury hospitality

Guest service

Leadership

Communication

Interpersonal skills

Formation

Hospitality management degree

Outils

Microsoft Office

Guest management systems

Description du poste

FAENA The Red Sea is seeking an exceptional and service-driven Assistant Head Butler to join our Guest Experience team. Supporting the Head Butler, this role oversees the day-to-day operation of the Butler team and ensures every villa guest receives an intuitive, personalised, seamless luxury experience.

The Assistant Head Butler will drive Forbes Five-Star standards, coordinate bespoke guest experiences, and mentor the team to deliver extraordinary hospitality that defines the FAENA brand.