Luxury Public Areas Supervisor | Guest Experience Lead

FAENA; Medina; On-site; SAR 50,000 - 80,000; Full time

Job summary

Faena Red Sea in Medina is seeking a seasoned Housekeeping Public Area Supervisor to lead the public area attendants and uphold luxury standards across lobbies, restaurants, restrooms and back-of-house spaces.

You will coach staff, develop schedules, monitor safety, and ensure inventory control while delivering Forbes 5-star service and a flawless guest experience in alignment with Faena's design ethos.

Qualifications

• Diploma or Certificate in Hospitality Management or related field.
• 2+ years in housekeeping in a luxury hotel, with at least 1 year in a supervisory/coordinator role.
• Experience with Forbes or 5-Diamond service standards preferred.
• Familiarity with PMS (Opera) and housekeeping management systems.
• Strong knowledge of hygiene, sanitation and safety standards.

Responsibilities

• Supervise all housekeeping activities related to public spaces ensuring cleanliness, organization and presentation of guest and staff areas.
• Develop and manage daily task checklists and cleaning schedules for Public Area Attendants.
• Ensure readiness of high-traffic areas during guest arrivals, dining and events.
• Provide on-the-spot coaching and guide team members through daily operations.
• Ensure proper usage, care and storage of equipment, chemicals, and tools with emphasis on safety and efficiency.
• Coordinate and supervise service inspections for outsourced maintenance contracts related to public spaces.
• Maintain updated inventories of cleaning equipment and consumables and ensure timely replenishment.
• Assign cleaning tasks and monitor performance of housekeeping line staff.
• Inspect rooms, hallways, lobbies and public areas for cleanliness and order.
• Conduct training sessions on cleaning methods, equipment usage, and safety procedures.
• Manage stocking and ordering of supplies to ensure availability and budget compliance.
• Resolve guest issues related to cleanliness promptly and professionally.
• Prepare reports on departmental activities, staff performance and resource utilization.
• Supervise and inspect staff to ensure daily assignments are completed.
• Conduct quality inspections to uphold Faena’s cleanliness, presentation and Forbes 5-star standards.
• Assist in developing training programs and onboarding of new team members.
• Monitor linen, amenities and supply inventory to maintain par levels.

Skills

Leadership

Attention to detail

Organization

Communication

Training

Problem solving

Guest-focused

Pressure resilience

Education

Hospitality Management certificate

Tools

Opera PMS

Job description

Faena Red Sea in Medina is seeking a seasoned Housekeeping Public Area Supervisor to lead the public area attendants and uphold luxury standards across lobbies, restaurants, restrooms and back-of-house spaces.

You will coach staff, develop schedules, monitor safety, and ensure inventory control while delivering Forbes 5-star service and a flawless guest experience in alignment with Faena's design ethos.