Assistant Head Butler

FAENA; Saudi Arabia; On-site; SAR 270,000 - 420,000; Full time

Job summary

FAENA The Red Sea invites an experienced Head Butler to lead the luxury villa service, ensuring flawless, personalized guest experiences from arrival to departure.

You will coordinate with Front Office, Housekeeping, Culinary, Spa, Concierge and Engineering, mentor the Butler team, and uphold Forbes Five‑Star standards through proactive guest care and impeccable attention to detail.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• 3–6 years of experience in luxury butler service, guest relations, or villa operations.
• Previous supervisory or senior butler experience within Forbes Five‑Star or ultra‑luxury hotel or resort.
• Strong understanding of luxury hospitality standards and personalized guest service.
• Experience within Rooms Division, Butler Service, Front Office, or Guest Experience operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to anticipate guest needs and deliver intuitive, personalized service.
• Proficiency in Microsoft Office and guest management systems is advantageous.
• Fluent in English; additional languages are an advantage.
• Passion for luxury hospitality and creating unforgettable guest experiences.

Responsibilities

• Support the Head Butler in supervising and coordinating the daily operations of the Butler team.
• Ensure exceptional, personalized service is delivered to villa guests throughout their stay.
• Oversee daily butler operations to consistently achieve luxury service standards.
• Coordinate guest requests, preferences, and bespoke experiences with accuracy and attention to detail.
• Collaborate with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering to deliver seamless guest experiences.
• Ensure smooth arrival, in‑villa stay, and departure experiences for all guests.
• Supervise villa preparation, turndown service, and in‑room amenities to ensure impeccable presentation.
• Handle guest concerns and service recovery professionally and discreetly.
• Coach, mentor, and support the development of the Butler team to uphold Forbes Five‑Star standards.
• Maintain accurate guest preferences and profiles to personalize future visits.
• Conduct quality inspections of villas prior to guest arrival.
• Assist with scheduling, daily task allocation, and operational planning for the Butler team.
• Support VIP arrivals, celebrations, special occasions, and bespoke in‑villa experiences.
• Monitor service delivery and identify opportunities to continuously elevate the guest experience.
• Act as the primary point of contact in the absence of the Head Butler while maintaining the highest levels of professionalism, discretion, and confidentiality.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Attention to detail

Guest service

English fluency

Discretion

Education

Diploma or Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Guest management systems

Job description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life through bold ideas, meaningful collaboration, and a deep sense of purpose. As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter, visionary in spirit and exceptional in execution. We are building more than a hotel; we are shaping a world of beauty, wonder, and connection. If you are driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Key Responsibilities

• Support the Head Butler in supervising and coordinating the daily operations of the Butler team.
• Ensure exceptional, personalized service is delivered to villa guests throughout their stay.
• Oversee daily butler operations to consistently achieve luxury service standards.
• Coordinate guest requests, preferences, and bespoke experiences with accuracy and attention to detail.
• Collaborate with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering to deliver seamless guest experiences.
• Ensure smooth arrival, in‑villa stay, and departure experiences for all guests.
• Supervise villa preparation, turndown service, and in‑room amenities to ensure impeccable presentation.
• Handle guest concerns and service recovery professionally and discreetly.
• Coach, mentor, and support the development of the Butler team to uphold Forbes Five‑Star standards.
• Maintain accurate guest preferences and profiles to personalize future visits.
• Conduct quality inspections of villas prior to guest arrival.
• Assist with scheduling, daily task allocation, and operational planning for the Butler team.
• Support VIP arrivals, celebrations, special occasions, and bespoke in‑villa experiences.
• Monitor service delivery and identify opportunities to continuously elevate the guest experience.
• Act as the primary point of contact in the absence of the Head Butler while maintaining the highest levels of professionalism, discretion, and confidentiality.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• 3–6 years of experience in luxury butler service, guest relations, or villa operations.
• Previous experience in a supervisory or senior butler role within a Forbes Five‑Star or ultra‑luxury hotel or resort.
• Strong understanding of luxury hospitality standards and personalized guest service.
• Experience within Rooms Division, Butler Service, Front Office, or Guest Experience operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to anticipate guest needs and deliver intuitive, personalized service.
• Proficiency in Microsoft Office and guest management systems is advantageous.
• Fluent in English; additional languages are an advantage.
• Passion for luxury hospitality and creating unforgettable guest experiences.