Arabic-Speaking Customer Experience Advisor

National Parcel Stations Network | Parcelat; Riyadh; On-site; SAR 100,000 - 134,000; Full time

Job summary

National Parcel Stations Network | Parcelat is seeking a Customer Service Advisor to deliver exceptional support through call, email, social media, and chat channels. You will resolve inquiries, maintain customer records, and collaborate with the operations team to ensure timely actions.

The role requires a Bachelor’s degree in a related field, 1+ year of customer service experience (logistics preferred), and familiarity with CRM systems.

Qualifications

• Bachelor's degree in business management, Supply Chain, Information System Management, or related field.
• Experience in customer service and logistics preferred.
• Familiarity with common CRM systems to manage inquiries.

Responsibilities

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service
• Ensures that appropriate actions are taken to resolve customers' problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Performs other related technical duties with the operation team as assigned
• Follow up on customers' requests or complaints with another department

Skills

Active listening

Communication

Problem resolution

Learning agility

Team collaboration

Education

Bachelor's degree in business management / related field

Tools

Zendesk

Freshdesk

Zoho Desk

Job description

National Parcel Stations Network | Parcelat is seeking a Customer Service Advisor to deliver exceptional support through call, email, social media, and chat channels. You will resolve inquiries, maintain customer records, and collaborate with the operations team to ensure timely actions.

The role requires a Bachelor’s degree in a related field, 1+ year of customer service experience (logistics preferred), and familiarity with CRM systems.