CRM-Savvy Customer Support Specialist

National Parcel Stations Network- Parcelat; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

National Parcel Stations Network- Parcelat in Riyadh is seeking a customer service specialist to interact with customers via call, email, social media, or online chat, providing support and information on assigned services.

You will maintain customer accounts and records, resolve inquiries and complaints, collaborate with operations and other departments, and learn our service processes while working in shifts.

Qualifications

• Bachelor's degree in business management, supply chain, information systems, or related field.
• Customer service experience, preferably in logistics.
• Knowledge of Zendesk, Freshdesk, Zoho Desk or CRM systems preferred.
• Ability to learn our service and processes.
• Ability to work in shifts.
• Native Arabic language, intermediate English.

Responsibilities

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific service to answer inquiries or forward to the appropriate staff.
• Performs other related technical duties with the operation team as assigned.
• Follows up on customers' requests or complaints with another department.

Skills

Excellent communication

Active listening

Service-oriented

Ability to learn new software

Self-taught

Customer service experience

Education

Bachelor's degree in business management, supply chain, information systems, or related field

Tools

Microsoft Office

Excel

Word

PowerPoint

Zendesk

Freshdesk

Zoho Desk

Job description

National Parcel Stations Network- Parcelat in Riyadh is seeking a customer service specialist to interact with customers via call, email, social media, or online chat, providing support and information on assigned services.

You will maintain customer accounts and records, resolve inquiries and complaints, collaborate with operations and other departments, and learn our service processes while working in shifts.