Customer Service Adviser

National Parcel Stations Network | Parcelat; Saudi Arabia; Presencial; SAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Parcelat, a logistics-focused company in Saudi Arabia, is seeking a Customer Service Advisor to provide exceptional support across calls, email, and chat. You will resolve queries, maintain customer records, and collaborate with the operations team to ensure service quality.

The role requires a related bachelor's degree and 1+ year of customer service experience, preferably in logistics, with shift flexibility and CRM system knowledge.

Formación

• Bachelor's degree in a related field.
• 1+ year customer service experience, preferably in logistics.
• Familiarity with CRM systems (Zendesk, Freshdesk, Zoho Desk).
• Ability to learn our service processes and work shifts.

Responsabilidades

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related technical duties with the operation team as assigned.
• Follow up on customers requests or complaints with another department.

Conocimientos

Communication

Active listening

Office suite

Educación

Bachelor's degree in business management / Supply Chain / Information System Management

Herramientas

Zendesk

Freshdesk

Zoho Desk

Descripción del empleo

Job Description:

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities:

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Performs other related technical duties with the operation team as assigned
• Follow up on customers requests or complaints with another department

Requirements

• Bachelor's degree in business management, Supply Chain, Information System Management, or any related field
• 1+ Customer service experience and preferred in the logistics industry
• Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred
• Ability to learn our service and the process of the work
• Ability to work in shifts

Key Skills & Core Competencies

• Excellent communication skills including active listening
• Knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Service-oriented and able to resolve customer complaints
• Ability to learn new software
• Self-taught skill

Language

• Native Arabic
• Intermediate English