Logistics Customer Experience Advisor (Arabic/English)

National Parcel Stations Network | Parcelat; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Parcelat, a logistics-focused company in Saudi Arabia, is seeking a Customer Service Advisor to provide exceptional support across calls, email, and chat. You will resolve queries, maintain customer records, and collaborate with the operations team to ensure service quality.

The role requires a related bachelor's degree and 1+ year of customer service experience, preferably in logistics, with shift flexibility and CRM system knowledge.

Qualifications

• Bachelor's degree in a related field.
• 1+ year customer service experience, preferably in logistics.
• Familiarity with CRM systems (Zendesk, Freshdesk, Zoho Desk).
• Ability to learn our service processes and work shifts.

Responsibilities

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related technical duties with the operation team as assigned.
• Follow up on customers requests or complaints with another department.

Skills

Communication

Active listening

Office suite

Education

Bachelor's degree in business management / Supply Chain / Information System Management

Tools

Zendesk

Freshdesk

Zoho Desk

Job description

Parcelat, a logistics-focused company in Saudi Arabia, is seeking a Customer Service Advisor to provide exceptional support across calls, email, and chat. You will resolve queries, maintain customer records, and collaborate with the operations team to ensure service quality.

The role requires a related bachelor's degree and 1+ year of customer service experience, preferably in logistics, with shift flexibility and CRM system knowledge.