Airport Passenger Experience Specialist

Swissport KSA; Tabuk; On-site; SAR 67,000 - 100,000; Full time

Job summary

Swissport KSA seeks a customer service oriented Passenger Services Agent for our Saudi operations in Tabuk. You will handle check-in, baggage processing, and VIP assistance, ensuring a smooth passenger experience.

You will verify travel documents, manage boarding announcements, and assist passengers during irregularities. Flexibility for shifts and strong English communication are required, with Arabic a plus.

Qualifications

• Saudi Only.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills in English; Arabic is an advantage.
• Commitment to continuous improvement.
• Self motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures and adapt as needed.
• Must type and learn airline-specific reservation/ticketing software.
• Willingness to work in inclement weather.
• Flexibility to work on various shifts (days, evenings, nights, weekends, holidays).

Responsibilities

• Provide passenger/customer services as contracted, including baggage handling, check-in, and VIP assistance.
• Prepare and clear check-in counters and provide welcome service to passengers.
• Verify travel docs and check-in departing passengers per SOPs.
• Boarding pass checks, announcements, and efficient boarding.
• Assist customers during delays, cancellations, or diverted flights and coordinate communication.
• Maintain high customer service standards at all times.
• Perform Check-In, Gate, Transfers, Lost & Found duties as required.
• Assist passengers with special needs including UM, VIP, and wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Manage gate activities: setup, communications, and final passenger figures; search for missing passengers if needed.
• Contribute to on-time flight performance through proactive handling of passenger service matters.
• Make public address announcements (delay, boarding, last call).
• Support Ramp team to provide wheelchairs, strollers, and gate-checked bags for loading and arrival.
• Adhere to Standard Operating Procedures (Swissport & Carrier Specific).
• Operate equipment and airline reservation/ticketing software and produce required documentation.
• Uphold Swissport image and protect company assets at the terminal/airside.
• Ensure adherence to uniform and PPE policies where applicable.
• Provide information and solutions to customer queries and issues impacting experience.
• Report irregularities to supervisor/manager and perform additional duties as instructed.

Skills

Excellent communication (English)

Arabic advantageous

Customer service focus

Independent worker

Attention to detail

Numerate

Follow processes

Type and learn airline software

Tools

Airline reservation software

Job description

Swissport KSA seeks a customer service oriented Passenger Services Agent for our Saudi operations in Tabuk. You will handle check-in, baggage processing, and VIP assistance, ensuring a smooth passenger experience.

You will verify travel documents, manage boarding announcements, and assist passengers during irregularities. Flexibility for shifts and strong English communication are required, with Arabic a plus.