Passenger Services Lead: Check-in & Gate (Flexible Shifts)

Swissport; Tabuk; On-site; SAR 60,000 - 90,000; Full time

Job summary

Swissport in Tabuk, Saudi Arabia, is seeking a first line supervisor for Passenger Services to lead check-in counters, MAAS, and gate operations, ensuring on-time departures and zero baggage discrepancies while maintaining safety and compliance. You will coach staff, monitor KPI adherence, conduct briefings, manage resources during disruptions, and liaise with PRM teams to handle special requests.

This role requires strong English communication, leadership, and a customer-first mindset, with

Qualifications

• Experience in passenger handling and supervisory duties preferred.
• Strong leadership and team coaching abilities.
• Excellent written and verbal communication in English; Arabic helpful.

Responsibilities

• Provide first line leadership to the Passenger Services team during a shift.
• Lead, inspire and coach the team to meet KPI and SOP targets.
• Ensure KPI and SOP compliance across check-in, MAAS, and gate areas.

Skills

Leadership

Customer service

Communication

Problem solving

Planning & organizing

English proficiency

Arabic helpful

Job description

Swissport in Tabuk, Saudi Arabia, is seeking a first line supervisor for Passenger Services to lead check-in counters, MAAS, and gate operations, ensuring on-time departures and zero baggage discrepancies while maintaining safety and compliance. You will coach staff, monitor KPI adherence, conduct briefings, manage resources during disruptions, and liaise with PRM teams to handle special requests.

This role requires strong English communication, leadership, and a customer-first mindset, with