Passenger Experience Specialist - Check-In & Gates

Swissport KSA; Medina; Presencial; SAR 112.000 - 156.000; Jornada completa

Descripción de la vacante

Swissport KSA in Medina seeks a customer service-focused airport services agent to manage check-in, gate operations, and passenger assistance for arriving and departing travelers. You will handle documentation checks, boarding procedures, and support for passengers with special needs, ensuring a smooth passenger experience.

The role requires strong English communication, willingness to work flexible shifts, and ability to operate airline software.

Formación

• Saudi Only.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills (written and verbal) in English; Arabic is an advantage.
• Commitment to continuous improvement.
• Self motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures and apply flexible approach when required.
• Must be able to type and learn airline specific computer reservation/ ticketing software.
• Willingness to work in inclement weather.
• Flexible to work on various shifts (days, evenings, nights, weekends, and holidays).

Responsabilidades

• Prepare and clear check in counters pre and post flight with appropriate stationery and signage.
• Provide a welcome service to passengers at check in and other customer service touch points.
• Verification of travel documentation and check in of departing passengers as per SOPs.
• Counter checking boarding passes and making announcements.
• Assist customers during flight irregularities (delays, cancellations, or diversions).
• Maintain excellent customer service standards at all times.
• Perform Check-In, Gate, Transfers, Lost & Found duties.
• Assist passengers including those with special needs (UM, VIP, wheelchair).
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Contribute to on-time performance and communicate baggage details for missing passengers.
• Make public address announcements as required.
• Assist Ramp team to load/unload and deliver items to passengers.
• Uphold company SOPs and protect assets.
• Operate reservation/ticketing software and produce required documentation.

Conocimientos

Customer service

English proficiency

Arabic language

Attention to detail

Communication skills

Independent worker

Adaptability

Typing ability

Software familiarity

Shift flexibility

Herramientas

Airline reservation software

Descripción del empleo

Swissport KSA in Medina seeks a customer service-focused airport services agent to manage check-in, gate operations, and passenger assistance for arriving and departing travelers. You will handle documentation checks, boarding procedures, and support for passengers with special needs, ensuring a smooth passenger experience.

The role requires strong English communication, willingness to work flexible shifts, and ability to operate airline software.