Airport Passenger Services Team Lead

Swissport; Ḥail Province; On-site; SAR 67,000 - 100,000; Full time

Job summary

Swissport in Saudi Arabia seeks a dynamic Passenger Services Supervisor to lead the team at check-in, gates and MAAS, ensuring on-time departures and zero bag discrepancies.

You will guide, coach and evaluate staff, monitor KPI compliance, and coordinate with PRM and flight controllers to maintain service standards and safety. The role requires strong communication, planning, and problem-solving skills, with flexibility across shifts.

Qualifications

• Passionate about customer service and relevant work experience.
• Proven leadership and people-management skills.
• Strong problem-solving and decision-making abilities.
• Excellent planning and organizational skills.
• Excellent written and verbal communication in English; Arabic is an advantage.

Responsibilities

• Lead and coach Passenger Services team to meet KPI targets.
• Ensure compliance with SOPs and service level agreements.
• Monitor attendance and conduct daily staff briefings.
• Coordinate with PRM team for special handling requests.
• Manage gate and transfer desk processes per flight SLA.
• Prepare and review operations reports and post-flight paperwork.
• Respond to crises and disruptions to safeguard operations.
• Report operational irregularities to Duty Officer and Manager.
• Assist in resource allocation and shift planning.
• Maintain professional communication across emails, radio, and phone.

Skills

Leadership

Customer service

Communication

Problem solving

Planning & organizing

English proficiency

Arabic language

Job description

Swissport in Saudi Arabia seeks a dynamic Passenger Services Supervisor to lead the team at check-in, gates and MAAS, ensuring on-time departures and zero bag discrepancies.

You will guide, coach and evaluate staff, monitor KPI compliance, and coordinate with PRM and flight controllers to maintain service standards and safety. The role requires strong communication, planning, and problem-solving skills, with flexibility across shifts.