AI-Driven Fintech Customer Experience Specialist

تابي; Riyadh; On-site; SAR 66,960 - 83,700; Full time

Benefits offered by this job

Work with AI-powered tools

Career growth in a dynamic environment

Job summary

تابي is seeking a Customer Service Representative, a pivotal role in delivering exceptional customer experiences. You will engage with clients through chat and phone, utilize AI-driven tools, and collaborate across teams to enhance service effectiveness. Ideal candidates should be bilingual in English and Arabic, have strong analytical skills, and possess a postgraduate degree in a relevant field. This full-time position is based in Riyadh, offering a competitive salary and growth opportunities in an innovative fintech environment.

Qualifications

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

Responsibilities

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills

Bilingual fluency in English (B2) and Arabic (C1)

Strong analytical and problem-solving skills

Exceptional communication and interpersonal skills

Ability to multitask

Team player mindset

Education

Postgraduate degree in math, business, marketing, or finance

Job description

تابي is seeking a Customer Service Representative, a pivotal role in delivering exceptional customer experiences. You will engage with clients through chat and phone, utilize AI-driven tools, and collaborate across teams to enhance service effectiveness. Ideal candidates should be bilingual in English and Arabic, have strong analytical skills, and possess a postgraduate degree in a relevant field. This full-time position is based in Riyadh, offering a competitive salary and growth opportunities in an innovative fintech environment.