Customer Success Lead - FinTech Platform (MENA)

InvestSky; Riyadh; On-site; SAR 112,000 - 188,000; Full time

Job summary

A leading FinTech company in Saudi Arabia is seeking a dedicated customer support professional to provide exceptional service to users. The ideal candidate should have experience in customer-facing roles, exhibit strong communication skills in both Arabic and English, and possess a self-driven attitude. This role offers market-standard compensation, an Employee Stock Ownership Plan, and a chance to be part of a founding team in a revolutionary venture.

Benefits

Market-standard compensation

Generous Employee Stock Ownership Plan

Free premium plans

Qualifications

• Experience in customer-facing roles.
• Strong written and verbal communication skills in Arabic and English.
• Self-driven individual with accountability and ownership.

Responsibilities

• Provide extraordinary service aligned with the company’s culture.
• Support users with onboarding and documentation.
• Document user questions for optimizing customer experience.
• Prepare analysis on root causes of user problems.

Skills

Customer-facing experience

Strong communication skills

Service-oriented

Empathy

Resourcefulness

Relationship-building

Tools

Intercom

Zendesk

Job description

A leading FinTech company in Saudi Arabia is seeking a dedicated customer support professional to provide exceptional service to users. The ideal candidate should have experience in customer-facing roles, exhibit strong communication skills in both Arabic and English, and possess a self-driven attitude. This role offers market-standard compensation, an Employee Stock Ownership Plan, and a chance to be part of a founding team in a revolutionary venture.