Bilingual Customer Service Trainer & Quality Expert

تابي; Riyadh; On-site; SAR 100,440 - 189,720; Full time

Job summary

تابي is looking for a Customer Service Trainer for its Customer Support Ops in Riyadh. The role seeks a candidate fluent in Arabic and English with over 5 years of experience in customer service and training. Responsibilities include training new hires, coaching staff, and improving customer interaction quality. The position offers a monthly salary range of ر.س9,000 - ر.س17,000 and requires a bachelor's degree in a related field. Strong communication and organizational skills are essential.

Qualifications

• 5+ years of experience in customer service with a successful track record.
• 5+ years of experience in designing and delivering training programs.
• Fluency in English and Arabic with cultural understanding of the GCC.

Responsibilities

• Deliver new hire training and refresh existing training content.
• Monitor and evaluate customer service quality interactions.
• Analyze and recommend solutions to improve customer satisfaction.

Skills

Customer service

Training programs design

Communication

Facilitation skills

Organizational skills

Education

Bachelor's degree in communication, psychology, or business

Job description

تابي is looking for a Customer Service Trainer for its Customer Support Ops in Riyadh. The role seeks a candidate fluent in Arabic and English with over 5 years of experience in customer service and training. Responsibilities include training new hires, coaching staff, and improving customer interaction quality. The position offers a monthly salary range of ر.س9,000 - ر.س17,000 and requires a bachelor's degree in a related field. Strong communication and organizational skills are essential.