24/7 IT Operations Center Lead – Monitoring & Incident Champion

MIS - Al Moammar Information Systems Co.; Riyadh; On-site; SAR 300,000 - 550,000; Full time

Job summary

MIS - Al Moammar Information Systems Co. in Riyadh seeks a Lead EOC to supervise the 24/7 Monitoring, Systems, Network & Security, Data Center, and Application Operations teams.

You will set priorities, manage on-call rotations, and ensure timely incident resolution across multiple domains. You will monitor servers, networks, and data center facilities using SolarWinds, PRTG, Site24x7, and Liebert SiteScan, coordinating with L3 teams for escalations and problem management.

Qualifications

• BSc. degree in Computer Science, Information Technology, or a related field.
• 8+ Yrs. of experience in IT Operations, including at least 3 years leading a NOC, EOC, or IT Operations team in a 24/7 environment.
• Broad hands-on experience across infrastructure operations, including systems, networks, data centers, and application support.
• Experience in government, financial, or other regulated environments is preferred.
• Good working knowledge of monitoring tools, including SolarWinds, PRTG, and Site24x7.
• Solid understanding of Windows and Linux servers, networking, security fundamentals, and data center operations.
• Familiarity with SCCM and server patching processes.
• Understanding of enterprise application support and cross-team incident management.
• Strong experience with ServiceNow and ITIL processes, including Incident, Major Incident, Problem, Change, and Event Management.
• ITIL 4 Foundation – Preferred. Higher-level ITIL certifications are an advantage.
• Networking or systems certifications, such as CCNA or Microsoft certifications, are preferred.

Responsibilities

• Lead, supervise, and develop the EOC team across Monitoring, Systems, Network & Security, Data Center, and Application Operations.
• Manage 24/7 shift schedules, on-call rotations, and coverage to ensure continuous operational support.
• Set daily priorities, allocate tasks, monitor tickets, and follow up on actions.
• Lead daily operational meetings and report service status to management.
• Oversee monitoring, incidents, and escalation with L3 teams and vendors.
• Coordinate major incidents and drive RCA and problem management initiatives.
• Prepare operational reports covering availability, incidents, SLA performance, and team activities.

Skills

NOC/EOC leadership

Incident management

ITIL processes

Arabic & English

Strong communication

Problem solving

Team motivation

Education

BSc in Computer Science / IT

Tools

SolarWinds

PRTG

Site24x7

ServiceNow

SCCM

Job description

MIS - Al Moammar Information Systems Co. in Riyadh seeks a Lead EOC to supervise the 24/7 Monitoring, Systems, Network & Security, Data Center, and Application Operations teams.

You will set priorities, manage on-call rotations, and ensure timely incident resolution across multiple domains. You will monitor servers, networks, and data center facilities using SolarWinds, PRTG, Site24x7, and Liebert SiteScan, coordinating with L3 teams for escalations and problem management.